Figures from the latest annual SITA report into passenger habits at six major airport hubs around the globe were released today and make interesting reading.

The study, SITA-Air Transport World Passenger Self-Service (PSS) Survey, examined a variety of factors which impact on the airport experience including web and self-service check-in, interaction with airlines via mobile and security issues.

The standout stats centre on the increased use of self-service check-in at the airports featured in the survey.

The six airports included:

• Atlanta Hartsfield-Jackson
• Mumbai International
• Paris Charles de Gaulle
• Moscow Domodedovo
• Sao Paulo Guarulhos
• OR Tambo Johannesburg

Atlanta recorded a massive 84% of passengers on self-service check-in, almost twice the average (44%) across the six airports in the survey.

Overall there was a 20% increase across the six airports in self-service check-in.

The survey also found that almost 60% of passengers would be willing to give over confidential information to automated border control facilties (up from 49% in 2008) if it meant a speedier and more efficient passage through an airport.

Despite one in four passengers having ownership of a so-called smart phone, just 2% checked in with their handsets - although 45% said they would be willing to do so in the future.

Related posts: