on 01 October 2009
Figures from the latest annual SITA report into passenger habits at six major airport hubs around the globe were released today and make interesting reading.
The study, SITA-Air Transport World Passenger Self-Service (PSS) Survey, examined a variety of factors which impact on the airport experience including web and self-service check-in, interaction with airlines via mobile and security issues.
The standout stats centre on the increased use of self-service check-in at the airports featured in the survey.
The six airports included:
- Atlanta Hartsfield-Jackson
- Mumbai International
- Paris Charles de Gaulle
- Moscow Domodedovo
- Sao Paulo Guarulhos
- OR Tambo Johannesburg
Atlanta recorded a massive 84% of passengers on self-service check-in, almost twice the average (44%) across the six airports in the survey.
Overall there was a 20% increase across the six airports in self-service check-in.
The survey also found that almost 60% of passengers would be willing to give over confidential information to automated border control facilties (up from 49% in 2008) if it meant a speedier and more efficient passage through an airport.
Despite one in four passengers having ownership of a so-called smart phone, just 2% checked in with their handsets - although 45% said they would be willing to do so in the future.
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