Comments on: Eurostar – a technology and communication failure timed perfectly for Christmas http://www.tnooz.com/2009/12/21/news/eurostar-a-technology-and-communication-failure-timed-perfectly-for-christmas/ Talking Travel Tech Mon, 13 Feb 2012 15:41:01 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Practice what you preach on Twitter or risk angering your customers | Tnooz http://www.tnooz.com/2009/12/21/news/eurostar-a-technology-and-communication-failure-timed-perfectly-for-christmas/#comment-31881 Practice what you preach on Twitter or risk angering your customers | Tnooz Tue, 18 May 2010 11:09:10 +0000 http://www.tnooz.com/?p=6157#comment-31881 [...] is arguably in stark contrast to how Eurostar dealt with the huge levels of anger across the internet in December 2009 when a number of its trains failed during bad [...] [...] is arguably in stark contrast to how Eurostar dealt with the huge levels of anger across the internet in December 2009 when a number of its trains failed during bad [...]

]]> By: Eurostar promises smartphones for drivers and better use of social media | Tnooz http://www.tnooz.com/2009/12/21/news/eurostar-a-technology-and-communication-failure-timed-perfectly-for-christmas/#comment-9445 Eurostar promises smartphones for drivers and better use of social media | Tnooz Fri, 12 Feb 2010 11:49:25 +0000 http://www.tnooz.com/?p=6157#comment-9445 [...] has recognised the communication screw-ups that took place during its calamitous mechanical failure before Christmas and is rolling out what it says are “major [...] [...] has recognised the communication screw-ups that took place during its calamitous mechanical failure before Christmas and is rolling out what it says are “major [...]

]]> By: Northwest 253 - How European hubs and airlines differ on comms strategy | Tnooz http://www.tnooz.com/2009/12/21/news/eurostar-a-technology-and-communication-failure-timed-perfectly-for-christmas/#comment-3817 Northwest 253 - How European hubs and airlines differ on comms strategy | Tnooz Sun, 27 Dec 2009 11:37:15 +0000 http://www.tnooz.com/?p=6157#comment-3817 [...] from the Eurostar incident just ten days ago, you might expect major airlines and the large transatlantic hubs in Europe to be [...] [...] from the Eurostar incident just ten days ago, you might expect major airlines and the large transatlantic hubs in Europe to be [...]

]]> By: Crisis Preparedness – a la’ Eurostar « Gallo blog http://www.tnooz.com/2009/12/21/news/eurostar-a-technology-and-communication-failure-timed-perfectly-for-christmas/#comment-3610 Crisis Preparedness – a la’ Eurostar « Gallo blog Tue, 22 Dec 2009 13:27:33 +0000 http://www.tnooz.com/?p=6157#comment-3610 [...]   The video apology will give you a feel for their approach (link to their website also).  TNooz give a nice (and thankfully more balanced)  view of the role of technology in the [...] [...]   The video apology will give you a feel for their approach (link to their website also).  TNooz give a nice (and thankfully more balanced)  view of the role of technology in the [...]

]]> By: uberVU - social comments http://www.tnooz.com/2009/12/21/news/eurostar-a-technology-and-communication-failure-timed-perfectly-for-christmas/#comment-3580 uberVU - social comments Mon, 21 Dec 2009 17:50:41 +0000 http://www.tnooz.com/?p=6157#comment-3580 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by kevinlukemay: Eurostar - a technology and communication failure timed perfectly for Christmas | Tnooz http://bit.ly/7RtHnZ #eurostar #eurotunnel... Social comments and analytics for this post…

This post was mentioned on Twitter by kevinlukemay: Eurostar – a technology and communication failure timed perfectly for Christmas | Tnooz http://bit.ly/7RtHnZ #eurostar #eurotunnel…

]]> By: Tweets that mention Eurostar - a technology and communication failure timed perfectly for Christmas | Tnooz -- Topsy.com http://www.tnooz.com/2009/12/21/news/eurostar-a-technology-and-communication-failure-timed-perfectly-for-christmas/#comment-3576 Tweets that mention Eurostar - a technology and communication failure timed perfectly for Christmas | Tnooz -- Topsy.com Mon, 21 Dec 2009 15:37:06 +0000 http://www.tnooz.com/?p=6157#comment-3576 [...] This post was mentioned on Twitter by Dennis Schaal and Maitland Waters, Kevin May. Kevin May said: Eurostar - a technology and communication failure timed perfectly for Christmas | Tnooz http://bit.ly/7RtHnZ #eurostar #eurotunnel [...] [...] This post was mentioned on Twitter by Dennis Schaal and Maitland Waters, Kevin May. Kevin May said: Eurostar – a technology and communication failure timed perfectly for Christmas | Tnooz http://bit.ly/7RtHnZ #eurostar #eurotunnel [...]

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