Hotwire car-jacked: Where did all the rental cars go?

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Hotwire, the Expedia company specializing in opaque and retail sales of air, car, hotel and also media, ran across something in September and October that the company had never seen before: Car rental companies had so downsized their fleets that they were totally sold out in some U.S. markets.

Speaking during an investor conference call Dec. 10, Hotwire Group President Clem Bason said the company found that at times in September and October consumers couldn’t find rental cars on an opaque basis — where you don’t know the identity of the car rental company up-front — or on a retail basis on Hotwire.com in some markets. Bason said the company had never before seen something like this so staff phoned car rental call centers to confirm that the fleets indeed were sold out.

The airlines have cut capacity to increase yields, but the car companies have apparently taken the downsizing to new heights — or depths.

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Kayak: We are still a media company, booking tool is just a service

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A little bit more meat on the bones of Kayak’s news yesterday that it will be launching a significant new proposition in 2010 with booking functionality for users of its iPhone application.



Reaction yesterday concentrated on a number of key themes, most of which chief marketing officer Robert Birge was happy to answer on a call today.



One of the significant points raised yesterday is now Kayak’s strategic difference from other metasearch players – or relative closeness to an online travel agency – given that it will be taking the credit cards details of customers and buying the product on their behalf.

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British Airways website oversleeps by six hours

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Beleaguered UK carrier British Airways can add six-hours of lost online bookings and probably a heap of grumpy passengers looking for web check-in to its woes following a major website crash.



The problems are understood to have started at around 6am GMT this morning (December 11) and hit the entire booking system across BA.com.



Visitors were only able to search and book fares after midday today.

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Mixed feelings on TripAdvisor Business Listings

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Jay Karen, the president and CEO of the 2000-member Professional Association of Innkeepers International, acknowledges that there are mixed feelings among bed & breakfast owners over the fees for TripAdvisor’s new Business Listings, but he thinks owners should “throw $300 [the promotional rate] at this.”

For the first time, beginning Jan. 4, innkeepers and hotels can list their URLs, phone numbers and e-mails for a flat monthly fee within their property displays on TripAdvisor so consumers can navigate directly to the properties’ websites.

Karen, who has lobbied TripAdvisor since November 2008 for direct listings, thinks TripAdvisor may take in $1.5 million in the U.S. from the program in the first year if 3,000 of the roughly 16,000 U.S. B&Bs sign on at an average fee of $500. And, since the program is global, the revenue stream likely will be much larger for TripAdvisor.

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Another nail in the old protection coffin as Hahn Air brings in insolvency programme

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One-stop B2B online booking service Hahn Air has introduced a global scheme to protect consumers against an airline going bust.



The sales and interline e-ticket distribution provider for around 200 airlines around the world will launch the scheme on 1 January 2010 in a move it says is in response to what consumers associations around the world “have been demanding for many years”.



Hahn Air has signed an agreement with Swiss insurance giant Generali to protect every e-ticket bought through its system in the event of an airline ending operations.

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How a new-age distributor became an ‘XML pipe’ with content

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Farelogix is “the last man standing” among the three alternative distribution systems — including G2 SwitchWorks and ITA Software’s distribution offering — that major U.S. airlines used as leverage and then largely discarded in the carriers’ GDS negotiations circa 2007.

Yesterday, Dec. 9, Farelogix brought suppliers and press to Miami to talk up its new point of sale offering, SPRK [pronounced spark], which is geared to enable suppliers to take control of distribution, and give intermediaries the ability to offer — hot, hot, hot — merchandising and ancillary services to clients.

But, in some ways Farelogix President and CEO Jim Davidson plays down the distribution angle and proclaims that Farelogix is “an XML pipe.”

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Thomas Cook comes to the aid of forgotten daddy of online social networks FriendsReunited

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European tour operating giant Thomas Cook is to provide a fully functioning travel booking system to the grandee but fallen star of web-based social networks FriendsReunited.



Thomas Cook says it will allow booking across its product range through the FR system as part of a new dedicated white label section added to the site.



Users will be protected for packages holiday and other products under the usual ABTA and ATOL agreements, FriendsReunited adds.

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Travel industry ‘trench warfare’ turns Farelogix open source experiment into a dud

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In March, with much hope, Farelogix, the travel tech company and distributor, began an open source experiment and freely made available to anyone the source code for its travel management point-of-sale tool, Hawkeye.

The idea of Project Hawkeye was to take a hammer to parochialism in the travel industry, with developers downloading the code, building apps and sharing the results so the industry would benefit and embrace a culture of innovation.


Of course, Farelogix would position itself as a neutral arbiter and thereby reap some benefits and goodwill, too.

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Day Ten of Ten – How to build a user experience, not just a website

go team

User Experiences Have the Marketing Built In:



Seth Godin had it right when he said that good products and services have the marketing built in.



Your website isn’t any different.

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Kayak sort of turns into an online travel agency to capture mobile market

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Kayak is blaming the rise of the iPhone and the popularity of its app but the metasearch engine has effectively turned its strategy on its head with an important announcement overnight.



The company has released a new version of its iPhone app and says in 2010 it will be taking bookings via handsets.



These aren’t ordinary bookings, of course, but what sound like good old fashioned “give us your credit card details and we’ll do the booking for you”.

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