Comments on: JetBlue to turn on Sabre in late January, but consumers still rule

By: JetBlue to unveil fast-track security product | Tnooz

JetBlue to unveil fast-track security product | Tnooz — Fri, 22 Apr 2011 13:08:16 +0000

[...] Barger, the JetBlue CEO, said the airline is “very pleased” more than a year after the cutover to the Sabre SabreSonic CSS system with gains in the corporate market, particularly in [...]

By: Mike

Mike — Tue, 16 Feb 2010 04:55:20 +0000

Jetblue seems to be willing to drive away customers during this transition. We booked a flight and were unable to assign seats for the outbound, so I spoke to Reservations. The woman told me to go ahead and book the flight, and she’d assign the seats. She wasn’t able to assign them either, but told me the problem would be resolved the next day. That was three days ago. Still no seat assignments. I’ve asked them to at least guarantee that we have 3 seats together, but they won’t do that either – and we even tried talking to a supervisor and waited an hour for the privilege. Seems to me this a variant on the ‘bait and switch’ technique, which is at worst illegal and at best immoral.

By: Ken

Ken — Fri, 05 Feb 2010 14:27:23 +0000

Dennis, here is some info regarding Eric’s comment and Sabre’s inferior Interact system.

The NEW Sabre Interact system – and that really is a misnomer – is based on a 60+ year old command-line program. Sabre has attempted to put a GUI on the front-end and it has been a dismal failure. The interface still must mesh with and follow the same protocol commands used in the old program. As a result, the program is NOT intuitive and is difficult to learn. Various operations are now much more complicated – for instance, rebooking a ticket is now 6-steps, repricing a ticket is now 11-steps, an exchange is now 35-steps and a refund-reissue requires a whopping 74-steps… YES, 74-STEPS!!

The issues at WestJet clearly showed the flaws with Sabre’s Interact program. Unfortunately, JetBlue was too far along the migration path to turn back. I think that JetBlue will ultimately survive this customer service nightmare, it’s just really sad that Sabre has screwed them over just like they did WestJet.

Two conversions to Sabre and nothing but problems. Sabre blamed all of the problems on WestJet when time, and now the issues with JetBlue, clearly show that the issues and blame clearly lay with Sabre. I read yesterday that Sabre is now going to pay WestJet “compensation” for all of the problems they had, and still continue to experience. I hope JetBlue also pushes for compensation.

These two examples should make any airline executive pause before even considering a move to Sabre Interact. Seriously, it’s just not worth it.

By: JetBlue braces for wild weekend with Sabre cutover, works on onboard food sales | Tnooz

Thu, 28 Jan 2010 17:11:41 +0000

[...] will be a really big one for JetBlue because it expects a degree of disruption and delays as it transitions its internal reservations systems from Navitaire to SabreSonic Customer Sales & [...]

By: uberVU - social comments

uberVU - social comments — Tue, 19 Jan 2010 06:59:23 +0000

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By: Dennis Schaal

Dennis Schaal — Mon, 18 Jan 2010 21:04:29 +0000

Eric: Why do you say that? JetBlue is saying that it gets increased functionality with Sabre as opposed to Navitaire.

By: Eric Holder

Eric Holder — Mon, 18 Jan 2010 19:18:11 +0000

This article shows how inferior the Sabre system is compared to Navitaire’s