Responsys released a survey of 150 email marketing pros and found that although 53% are promoting their brands through social media, some 48% of the marketers are fairly clueless as to which channels — social media, mobile, email or Web channels — produce optimum results.
Virgin America revealed network expansion plans today, a development that provides more opportunities for the airline’s passengers to document the highs and lows of their customer experiences through social networks because all of the airline’s 28 Airbus A320 aircraft are equipped with Wi-Fi.
Soon we will no longer need to talk to one another to find out how we are, where we are and what we are doing.
What add-on services do customers in the leisure and business travel market really want?
Ask many observers about reverse auctions in the travel industry and there is a collective shrug of the shoulders – it doesn’t work, too complicated, often risky.
United Airlines introduced mobile check-in and mobile boarding passes from certain airports in the U.S.
Travelport President and CEO Jeff Clarke sounds optimistic about 2010, but made comments which might be interpreted to make the company appear to be cautious about a renewed attempt at an IPO.
ITA Software is working with “three or four” North American and European airlines which are experimenting with offering optional services in consumers’ initial air search — even before they select a flight.
Hotel metasearch site UpTake is embarking on what it claims is a web-first to aggregate not only travel information from suppliers but also bloggers around the world.
As the always-connected traveller turns to mobile and other devices to search and book products, travel brands must finally grasp the importance of providing a seamless multi-channel customer experience.
Another year, another 2,500 articles published on Tnooz. But which stories attracted the most traffic or moved readers in their dozens to add their comments?
Tnooz is lucky and privileged to have some of the brightest minds in the industry reporting and contributing to its service almost every single day of the year.
With the rapid advancements in mobile and social media, travel companies often find themselves struggling to separate hype from fact.