Air transport technology provider SITA has unveiled a new global control and command structure, concentrated in two locations in Canada and Singapore.
The major undertaking sees the end of regional centres around the world to oversee the company’s systems used by 300 airports and 2,000 airlines.
SITA will effectively have two operations – Montreal and Singapore – running a 24-hour operation, a process, SITA says, which will allow problems to be handled more efficiently than before and give IT teams the ability to step in before issues spiral out of control.
SITA says the system works by using 10,000 routers at locations around the world to push information back to the two hubs, run through a deal with its network provider Orange Business Services.
The decision to use Montreal and Singapore is based on the idea of “following the sun” around the world, SITA says. Montreal, in particular, was also selected due to it being the headquarters of IATA and ICAO.
Services overseen from the two centres include:
- Airport check-in services
- Self-service web, kiosk and mobile applications
- Baggage management and tracking
- Passenger management solutions including reservations, inventory and ticketing
- Messaging and network operations
[...] Global air technology now controlled from Montreal-Singapore [...]