Hundreds recently attended a free Tnooz-TripAdvisor webinar to learn about advanced techniques for reputation management in the hotel sector.
The 60-minute session focussed on ideas on delivering an outstanding guest experience, optimising a hotel’s web presence with reviews and user generated content, and how hoteliers can turn traveler reviews into opportunities.
The Tnooz-TripAdvisor webinar took place on Wednesday 17 August and featured a stellar line-up of participants:
- Adele Gutman, vice president of sales, marketing & revenue, HKHotels
- Josiah Mackenzie, industry analyst, ReviewPro, and founder, Hotel Marketing Strategies
- Brian Payea, head of industry relations, TripAdvisor
Here is a video of the full webinar, including Q&A session:
The full deck of slides is also available:
Additional coverage:
- How to increase sales and maximize revenue with traveler reviews
- Underscoring the importance of online hotel reputation management
Related posts:
About Tnooz
Great to be able to read and hear it back here. This old fashioned hotelier should set up a proper skype connection rather sooner than later:-)
@happy – you must!
This is one of the best WEBinars I’ve attended. Literally every minute was worth to spend to learn about reputation management. I will definitely share this video with my colleagues.
Thank you guys! Please do more of such seminars!
Dmitry
@dmitry – hey, thx!
This is the third one we produced, with plenty more to come, covering other issues in the industry.
Stay tuned!
Hi Kevin, thank you for orginizing this webinar and Adele, Josiah and Brian for sharing useful tips, great experience! Could you please advise if the rest of the questions submitted during the session can be answered?
@nikolay – thx! glad you enjoyed it.
yes they will, standby……..