Southwest received double the number of tweets than third place Delta, with much of the activity being put down to a single incident during September.
The carrier achieved a lot of publicity over an unfortunate episode with one of its passengers, L-Word actress, Leisha Hailey.
Hailey was kicked off a flight after passengers complained about her “excessive” affectionate behaviour with another woman
Southwest took a lot of stick for asking Hailey to leave and the incident sparked internet outcry, hence the massive increase in mentions on Twitter.
Here is the full infographic: