Need to know your rights in Europe after flight disruption? There is obviously an app for that

August 8, 2012 By 2 Comments

The European Commission is often seen as a slumbering beast, spending years to make decisions and implement policy – not least when it comes to travel industry issues.

Luckily the Commission doesn’t want travellers to face similar lengthy periods of thumb-twiddling when they are stranded as a result of an airline failure or delay.

So it has create an Apple-based service to assist passengers if they find themselves in difficulties.

The iPhone and iPad application (Your Passenger Rights) currently covers air and rail transport services and works in a Q&A-style format, allowing users to identify the problem they may be experiencing and an explanation of their rights and options.

The app is available in 22 languages around the continent and, handily for those who may find themselves suddenly stranded at an obscure airport or rail station, works offline without the need for a live web connection.

Information covered in the app includes what to do if there is an error in a booking, rights during disruption or long delays, package holiday protection and available services for travellers with reduced mobility.

Bus, coach and sea transport will be added to the application in 2013, the EC says.

The app was produced by the Directorate-General for Mobility and Transport in Brussels, home of the Commission in Belgium.

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Kevin May About Kevin May

Kevin May is editor of Tnooz. He joined as a co-founder in August 2009 after spending nearly four years as editor of UK-based business publication Travolution.

Passionate about the business of travel and the internet, Kevin played a major role in establishing Travolution in print, online, events and with an annual awards programme, as well as becoming a regular speaker and moderator at industry events.

Prior to Travolution, Kevin was web editor at Media Week (UK) and also worked in regional newspapers for two years at the Essex Enquirer. He started his career in journalism at the Police Gazette at New Scotland Yard in London.

Comments

  1. Emile (Olery) says:
    August 8, 2012 at 8:47 am

    The app is called “Your passenger rights for iPhone” (article doesn’t say this).

    Hmm.. I just experienced some major delay with EasyJet, but according to the app I need to contact the airline company and read this:

    http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:NL:NOT
    http://ec.europa.eu/transport/passengers/air/doc/2004_261_national_enforcement_bodies.pdf

    Doesn’t solve everything directly, but I couldn’t find this info back then at the airport.

    Reply

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