Lexee follows Apple’s Siri and lets non-developers add speech-enabled assistants to apps

August 13, 2012 By 3 Comments

Today Angel, a maker of customer experience management software, has unveiled Lexee, a speech-enabled assistant, which can be embedded in apps by non-developers.

It’s now becoming easier to add voice-based communication to travel apps and other apps.

The news follows last week’s announcement by Nuance Communications, the firm whose voice recognition software supports Apple’s Siri, has released a next-generation competitor called Nina.

Voice-enabled apps for everyone

Angel, which is part of MicroStrategy, has released a mobile SDK for iOS and Android.

There’s also easy-to-understand analytical data for the owners of an app.

Here’s a video explaining Angel’s Lexee:

 

Voice technology is hotting up for customer service. Rival Nuance says its software can bee added to mobile apps on the iOS and Android platforms to bring a more comprehensive suite of solutions than Lexee’s product.

Nuance offers speech recognition, voice biometrics (for voice-printing identification), text-to-speech, and natural language processing in its packages. Voiceprinting, for instance, could replace the use of alphanumeric passwords for security.

Speech technology is also becoming hot in travel. Last month,  Nuance signed a deal with BMW to add Dragon Drive! Messaging, a service that lets drivers dictate messages to their cars,  to 2012 BMW 7 Series, BMW 3 Series Touring, and BMW 3 Series ActiveHybrid vehicles.

Related posts:

  1. Step aside Siri, virtual rivals Lisa, Eva and Anna coming to a smartphone near you
  2. Bing Maps opens to outside developers, BestParking.com finds a space
  3. Siri the mobile travel agent [VIDEO]
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Sean O'Neill About Sean O'Neill

Sean O’Neill is a UK-based reporter for Tnooz.

Since university, he's been a full-time journalist for US consumer magazines and websites, and since 2007 he has covered B2C travel news full-time.

He lives in London and is travel tech columnist for BBC Travel. He used to work in New York City as the online senior editor for Arthur Frommer’s Budget Travel.

In the past, O'Neill held editor, writer, and reporter positions at Kiplinger’s Personal Finance and Foreign Policy magazines in Washington, DC. Please visit his personal site and follow him on Twitter or Google+ .

Comments

  1. Trevor Heley says:
    August 14, 2012 at 10:14 am

    Really pleased to see this sort of development. Have been a big advocate of voice technology having looked at this with various clients over the years.

    Things are getting better but I look forward to one day having a natural discussion with a smart system rather than having to tap a keyboard. That is even more important when that keyboard is on a smartphone.

    Reply
    • Sean says:
      August 14, 2012 at 4:55 pm

      Hey Trevor,
      Thanks for your comment. Yes, I think things are starting to become more optimistic, with the technology starting to catch up to the promise.

      Best,
      Sean

      Reply
  2. Jagrudi Mehta says:
    February 20, 2013 at 11:33 am

    I think voice biometrics is one of the most interesting developments for customer service. How long before this becomes a norm in the industry as opposed to asking for something sensitive like a social security #? Great article btw.

    Reply

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