Here are a dozen stories that Tnooz is following on 13 August.
Kale Consultants and Accelya join forces under the Accelya¬†name.
Kale Consultants¬†is re-branding itself as¬†Accelya. ¬†The combined operation will handle accounting and billing between¬†travel agents and airlines for more than 100 airlines and earn $110 million a year in revenue.¬†A video explains that travel agents and airlines will now have one point of contact.
Handheld sales devices grow for airlines.
UK company¬†Belgravium¬†won a $1 million order to¬†supply 500 handheld sales devices to Air Berlin, following million-dollar¬†contracts with British Airways (1,900 handsets), Jet2.com, Thomas Cook, and Virgin Atlantic. The devices help airlines sell items, such as food and duty-free products, during flights.
JetBlue relies on Allegiance to improve its customer service.
Exhibit A: Jetblue’s San Francisco Airport operations were relentlessly rated as the worst in the nation by passengers, but the carrier didn’t know why.¬†Allegiance studied customer surveys¬†and found that a particular sign was confusing. The airline replaced the sign, and passenger scores shot up, says the Salt Lake Tribune.
Intel partners with W Hotels to promote its new ultrabook.
Virgin Atlantic taps¬†LivePerson for a customer service solution.
Baggage delivery rates have improved 50%.
In the past five years,¬†airlines have cut in half¬†the rate of lost or mishandled bags per 1,000 passenger trips, says¬†SITA, the travel technology company, in its¬†2012 baggage report. A new initiative between major world airports may lead to even more technological integration of baggage tracking systems.
Hotel chain finds a new way to lure under-30 travelers.
Marriott’s¬†US-focused¬†Renaissance Hotels chain¬†hires¬†acts to perform at its properties via¬†Sonicbids Inc., an online marketplace connecting venues and 350,000 live music acts. For example, alternative rock band¬†McAlister Drive¬†recently played before about 125 fans in the Capiz Lounge at the Renaissance Hotel in Boston.¬†Sonicbids¬†nets $10 million a year,¬†says the Boston Globe.
Expedia scores sponsorship deal with major football (soccer) organization.
The world‚Äôs largest online travel agency¬†has a one year sponsorship, giving Expedia promotional rights at 2,500 professional football matches refer. Expect¬†shirt branding on Premier League games and other events refereed by members of PGMO, the group for¬†Professional Game Match Officials.
Lastminute.com lands VisitEngland deal.
MTT developes Flybe‚Äôs first mobile optimised website.
Opportunities arise in the Indian aviation market.
The Philippines plans an aersopace technopark.
- Morning Scan: Expedia migrates smoothly, Southwest has an IT fiasco, Priceline preps for earnings, and more travel tech news
- Travel Tech Scan: TRX sews up Boeing’s corporate travel, HolidayCheck soars, and other news
- Travel Tech Scan: Australia welcomes hotel auctions, Asian business travelers get busy