Car service Uber runs into trouble in Boston [UPDATED]

Uber, the US car service users can order via an smart phone app, faces a roadblock as Boston officials, specifically in Cambridge and the Massachusetts Division of Standards, claim that the service illegally uses iPhones to calculate the fees the company charges riders.

The startup appealed the decision, but last week it was upheld.

UPDATED: Boston media is reporting that the state reversed course, and Uber is now allowed to operate locally. In the words of a local columnist, “Has a state agency ever reversed itself so quickly?”

The city claims that an iPhone or Android is not an approved device for commercial taxi transactions.

In the meantime, Uber will continue to operate “full speed ahead” in Boston while the lawyers do their lawyering. Yet the city has issued a cease and desist order, according to Uber’s blog.

The city depends on what the National Conference on Weights and Measures decides if a GPS system might be used as a fare calculator, as the Boston Globe’s excellent writer Scott Kirsner points out.

A separate issue is licensing. The Washington Post reports that Uber has been acting as a livery service without a license. The blog post includes the state ruling in full.

Boston cabs are the most expensive in the US, and you might think that the city would welcome competition from the San Francisco-based Uber, which provides town cars at a higher fee than taxis but a cheaper rate than car services.

Related posts:

  1. Uber excited as car service gets $32M funding and launches Paris service
  2. Was Uber over the top with New Year demand pricing?
  3. JetBlue BluePass targets Boston and Los Angeles business travelers
Sean O'Neill About Sean O'Neill

Sean O’Neill is a UK-based reporter for Tnooz.

Since university, he's been a full-time journalist for US consumer magazines and websites, and since 2007 he has covered B2C travel news full-time.

He lives in London and is travel tech columnist for BBC Travel. He used to work in New York City as the online senior editor for Arthur Frommer’s Budget Travel.

In the past, O'Neill held editor, writer, and reporter positions at Kiplinger’s Personal Finance and Foreign Policy magazines in Washington, DC. Please visit his personal site and follow him on Twitter or Google+ .

Comments

  1. This represents another strike back by the old empires. And a real slap to “sharing” >

    When will these companies learn that the reason why the market might appear to be easier is that perhaps there is tiny thing called regulation. Break the law and things happen.

    The fact that so many companies are not doing due diligence on these issues is very scary.

    Cheers

    • Sean O'Neill Sean O'Neill says:

      Thanks for the comment!
      It is scary that so many companies are failing to do their due diligence. So true!
      Best,
      Sean

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