Sabre Travel Network¬†has joined the ranks of travel technology providers blamed for major system outages in 2012 after its reservation platform collapsed for hours yesterday.
The precise timing of the outage is unknown, but American Airlines confirmed its reservation system was down during the busy morning period and was fixed around midday (eastern US time).
Southwest reportedly issued a statement on Twitter¬†that problems with its own systems had been resolved, but the carrier appears to have since deleted the tweet.
Alongside the airline reservation platforms, it has since emerged that some agency subscribers were unable to access the Sabre hotel GDS for a number of hours on Tuesday.
Sabre’s issues yesterday came just¬†two weeks after¬†fellow US carrier¬†United¬†faced a similar collapse in its HP-backed SHARES system, an unfortunate situation for the airline on a number of levels, not least after making a high-profile move off of its original Travelport-operated reservation platform in March this year.
In January, Amadeus was blamed for a major failure of its ALTEA system, leaving a string of major airlines without services for hours (this followed a smaller incident just a few months before).
A Sabre official says:
“Our customers experienced difficulties accessing Sabre, however access has been restored and the system is back on line. We regret any inconvenience this has caused.”