It’s no secret that the airport and airline experience for travellers is heading for a raft of changes over the course of the next few years as technology REALLY kicks in.
Everything from the proliferation of web-enabled mobile devices and electronic boarding passes to tech-led customer service and enhanced business intelligence will be normal practice for carriers and facilities across the world, rather than something they only hear about at conferences or in press.
So are airlines and airports ready for the deluge? Possibly.
Whilst they mull it all over, SITA has brought together some of the key data points around the overhaul in airport and airline technology over the course of the next three years…
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About Kevin May
Nice statistics.
Obviously being interested in business intelligence, the tag “by 2015 the industry will have higher quality business intelligence” stood out for me. But then they only talk about airlines and airports (obviously, being SITA!) investing in business intelligence tools and sharing data.
What about the agent? We think they are the ones who generate the bulk of the original data, yet business intelligence tools (especially near real-time tools, not just back-office reports) are not widely used, or don’t seem to be.
Any agents on here thinking the same? I’d be interested in your comments.
Riaan
Agentivity