1377 days ago
 

American Airlines slams Expedia for fare display snub

American Airlines has reacted angrily to an incendiary move by Expedia to limit the airline’s fares from search results, claiming the “discriminatory action is unwarranted”.

The shock decision by Expedia, revealed earlier today, to essentially strip AA’s fares out of the results, leaving it with just a name and link rather than prices, has seen the airline issue question the online travel agency’s motives and accuse it of “favoritism” toward other airlines.

In a statement, an official says:

“While tickets for air travel on American remain available for purchase on Expedia, its favoritism toward other airlines’ airfares may lead consumers into believing that they have fewer choices, even in situations where American’s fares are lower, and schedules are superior, than other airlines that are listed first.”

The airline says the decision has come despite the fact that it has “taken no action against and continues to operate in good faith with Expedia”.

The snub by Expedia has led AA to simply point out that its fares are now available on rival sites such as Priceline and meta giant Kayak.

Interestingly, AA omitted to mention Travelocity. The airline’s fares are still being carried on the site but the OTA’s owner Sabre has issued a statement of support to Expedia for its actions today.

Messy.

 
 
Kevin May

About the Writer :: Kevin May

Kevin May is editor and a co-founder of Tnooz. He was previously editor of UK-based magazine Travolution for nearly four years and web editor of Media Week UK from 2003 to 2005.

He has also worked in regional newspapers (Essex Enquirer) and started his career in journalism at the Police Gazette at New Scotland Yard in London. He has a degree in criminology and a postgraduate diploma in magazine journalism.

 

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  1. American Airlines touts Kayak, Priceline as favored online travel websites | Tnooz

    [...] Airlines yesterday pointed to Priceline and Kayak as booking alternatives in a statement, but has now highlighted these online travel alternatives on [...]

     
  2. Open4Biz

    Expedia is an independent travel agency and should be free to promote any travel brand it likes over another. Supermarkets give preferential shelf space to suppliers who pay a marketing surcharge, and Walmart won’t even sell certain suppliers at all. AA has no automatic right to a certain type of display on Expedia.

     
    • Jonathan Alford

      yes that’s right. I made a similar reference to slotting fees re Wal-Mart and P&G when discussing Google and its advertisers. The point is that FairSearch argues against potential Google preferential treatment while Expedia and others exercise their right to do the same.

       
  3. Jonathan Alford

    Well the DOJ might want to frame Expedia’s de-listing of AA against FairSearch claims of potential bias by Google, wouldn’t it?

     
  4. Herne

    Couldn’t be because nobody wants to fly American Airlines, could it? Nah!

     
  5. Mike Redbord

    The Travelocity snub is really the icing on the cake – great point. Brilliant, slightly childish, and just in time for the holidays!

     
  6. Tweets that mention American Airlines slams Expedia for fare display snub | Tnooz -- Topsy.com

    [...] This post was mentioned on Twitter by Dennis Schaal, Chris Christensen, Don Nadeau and others. Don Nadeau said: RT @wanderlust13 Another salvo as war heats up RT @kevinlukemay American Air slams Expedia 4 fare display snub http://bit.ly/gcixWT Tnooz [...]

     
  7. Expedia removes American Airlines fares, new twist on Orbitz row | Tnooz

    [...] American Airlines has hit back with a strongly worded statement. [...]

     
  8. Don Nadeau

    Dear American Airlines,
    If you can’t stand the heat (support for those who oppose your policies), get out of the kitchen (change your policies).
    Sincerely,
    Don Nadeau

     
  9. Karl

    Messy indeed!

    Sounds like someone needs to pick up the phone rather that wash their stinky socks in public.

     
 
 

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