How technology is revolutionizing the customer experience in travel
Today’s traveler has evolved beyond simply picking a destination and booking a flight to fueling the entire experience using technology.
From the very beginning of the planning process using tools that inspire, to the moments during and after the leisure or business journey when the customer collects and shares photos or expense reports, the entire experience is now a digital one.
The “always connected traveler” must be on the minds of industry leaders as they scurry to innovate and build tools to cater to this dynamic and influential group.
Consumers no longer want to piece together their trips in time-consuming ways, but demand cutting-edge technology to make their searching, shopping, traveling and in-destination experiences faster, easier and cheaper.
The customer experience is key.
We’ll discuss the tools customers want, the connections to their traveling experience they expect and examples of how the industry is meeting those customer expectations.
Panelists for the webinar are:
- Alix Arguelles, VP online account management and consulting services, Amadeus
- Cheryl Reynolds, manager for distibution and sales planning, Virgin America
- Stephen Joyce, CEO, Rezgo
- Kevin May, editor and moderator, Tnooz
- Gene Quinn, CEO and producer, Tnooz
This event took place on Wednesday 13 November 2013.
NB: Customer airport via Shutterstock.
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