Hot heads the only downside of Google Glass for Copenhagen Airport
Hot on the heels of its Google Glass trial with Virgin Atlantic, SITA has unveiled a second pilot scheme, this time at Copenhagen Airport.
SITA Lab wanted to take the wearable technology and give it to passenger handling staff to see what benefits could be reaped.
The two-month trial saw two staff equipped with Glass for a number of functions – trouble shooting, to report any airline handover issues, translation and sharing and communication between staff.
Feedback was positive with ground staff liking the fact that it was handsfree as well as how easy it was to use.
How much heat the wearable technology generated was the only concern.
One future benefit highlighted, although not yet realised, was the the impact of the integration of live airline and airport information with Google Glass.
SITA Lab director Renaud Irminger says:
“If it was integrated it would have been even more powerful and the things we are looking at are: can we scan a boarding pass or a passport, can we board with Google Glass?
“It takes too much time and is not efficient but in the future they will have better cameras, better CPU and a faster connection.”
He adds that it will be a few years before the technology can be widely deployed and in the meantime devices will evolve and the cost will come down.
Details of the trial were revealed during the SITA Airline IT Summit in Brussels this week.
During the event,the company’s president for Europe, Dave Bakker, described wearable technology as changing the passenger journey tomorrow in the way that mobile is today.
He also talked about the role technology would play in terms of answering issues such as how airlines and airports will cater for more passengers using the existing infrastructure, the need for a more pleasant passenger journey and monetising the process by offering choice and upselling.
Irminger says other airlines and airports have expressed interest and it is in discussion about a further trial but added that it is reluctant to do more unless it can learn something different.
During a later session, Saudi Arabian Airlines marketing and product management chief Abdulrahman Al Fahad said the airline was keen to be first if plans for an onboard Google Glass trial came to fruition.
NB: Disclaimer - author’s transport and accommodation for attendance at the event was supported by SITA.
Linda Fox is deputy editor for Tnooz. For the past eight years she has worked as a freelance journalist across a range of B2B titles including Travolution, ABTA Magazine, Travelmole and the Business Travel Magazine.
In this time she has also undertaken corporate projects for a number of high profile travel technology, travel management and research companies.
Prior to her freelance career she covered hotels and technology news for Travel Trade Gazette for seven years. Linda joined TTG from Caterer & Hotelkeeper where she worked on the features desk for more than five years.