google places reviews
1322 days ago
 

Google Places blocked from using TripAdvisor reviews

Now here is an interesting development – Google is no longer able to stream in reviews from TripAdvisor to Places pages after the user review giant blocked it.

google places reviews

TripAdvisor confirmed the move today in an email, stating that while it continues to evaluate recent changes to Google Places it believes the user does not benefit with the “experience of selecting the right hotel”.

“As a result, we have currently limited TripAdvisor content available on those pages,” an official says.

The only mention at this stage is of Google Places – but this could quite feasibly extend to Maps or elsewhere (an initial search found no TripAdvisor reviews on Google Maps).

TripAdvisor reviews of hotel properties, alongside reviews from other providers, were streamed in as part of bitesize summaries of individual reviews, with a link to follow in order to read the full review on the TripAdvisor site.

TripAdvisor would feature next to reviews from online travel agencies or other hotel booking sites, but given its page rank in organic search, often found itself at the top of the list.

But Google made some changes to the Places pages about six weeks ago, giving greater prominence to reviews, pictures, links to supplier sites and moving the hotel map to a new position on the right-hand side.

Rumours started emerging that something was amiss earlier this week, ranging from a commercial dust-up between Google and TripAdvisor or technical problem, to the search giant deciding that it would only take content from sources that had verified the review.

A switch in strategy around verifications would make for a game-changing way in which reviews are handled in search, but both TripAdvisor and Google quickly scotched the suggestion.

A Google official confirms that “no product reviews have been removed based on verifiability” or for any other reason.

UPDATED statement from Google:

“We’re aware of a technical issue in which TripAdvisor reviews are sometimes not appearing in results for Google Places, and our team is working to resolve the matter. We are not currently requiring review verification, and you can find our review policies and guidelines here.”

The reality is very different.

As an official states today, TripAdvisor has decided to restrict its reviews from appearing in Google Places (the company also confirmed the earlier technical problem running, purely coincidentally, as the same time as its limitation exercise).

Simple. The restriction is said to have started “recently”.

Given the emphasis that Google has placed on its recent and sparkling new Places pages, this move by TripAdvisor could be seen as a bit of a kick in the teeth to the search giant.

Wild conspiracy theorists will also point to the position TripAdvisor has in the FairSearch campaign group currently lobbying against the proposed acquisition of ITA Software by Google.

Such a notion was, understandably, ruled out by TripAdvisor.

But, on a more practical level, hoteliers may be disappointed to see what some say is a good source of traffic (Google Places to TripAdvisor to supplier site) coming to an end, at least temporarily.

There is no information as to when the restrictions will be lifted or what would trigger such a relaxation of its new policy.

 
 
Kevin May

About the Writer :: Kevin May

Kevin May is editor and a co-founder of Tnooz. He was previously editor of UK-based magazine Travolution for nearly four years and web editor of Media Week UK from 2003 to 2005.

He has also worked in regional newspapers (Essex Enquirer) and started his career in journalism at the Police Gazette at New Scotland Yard in London. He has a degree in criminology and a postgraduate diploma in magazine journalism.

 

Comments

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

  1. allaDolceVita

    Hi Simona,
    unfortunately , once listed you are trapped. This bacause Tripadvisor ( ex Expedia ) steal your reputation in order to pilot bookings. You have two chances:
    1) Send them an e.mail, preferably if you have a certified service to show it later on. Then, if you are in Italy wait up to 01st July when they MUST declare a local office and then just write them to be removed. If they do not follow, then interest your lawer.
    2) do like the most do, create fake accounts to leave from different pcs ( and preferably with dynamic ip ) fake positive reviews or buy them by the many “media agency ” availble in internet..

    This is a scandal but up to the moment that justice will not react against those scammers, resist and work well.
    Best regards
    Alla Dolce Vita

     
  2. Simona

    Hello,
    How can I avoid my business to be listed in TRipAdisor ?how can I block this?
    Thank you
    Simona

     
  3. husky web design seo

    google places is slowly being replaced by google+ now

     
  4. Nick Greening

    maybe some should remind Google of there Motto “Don’t be evil”

     
    • Roar Svendson

      This is so true. I was affected by one of google’s seo penalties on one of my clients websites. There is no way to convince google that someone is trying to deindex the site by making tons of spam links. So I know google. They use their advantages on others but forget that others can turn against them.

       
      • Eric

        I also had one of my sites hit by a google panda update. Its funny how google has algo’s to drop people in rankings for stealing content, yet that is basically what they are attempting to do with tripadvisor and others like it.

         
  5. Nick Greening

    Surely this only going to push more people to mistrust Google and what they are going to do next?

    Personally I am optimising my sites for Bing and Yahoo as well…

     
  6. tripadvisor uk

    Google Places blocked from using TripAdvisor reviews.I think it is not convenien for user.

     
  7. Google SERPs Without Twitter and Facebook | WebTool Plugin For WordPress

    [...] and Facebook. So what if Facebook and Twitter no longer permitted Google-bot access their websites? TripAdvisor did it. Google’s algorithm would have to be seriously adjusted. It would probably end up in [...]

     
  8. Google Places becomes Expedia risk factor | Tnooz

    [...] Google Places now is officially a risky business for Expedia and its hotel review site, TripAdvisor. [...]

     
  9. Google tries new ways of capturing hotel reviews | Tnooz

    [...] very public flap between Google and TripAdvisor over hotel reviews continues to play out like a travel industry soap [...]

     
  10. TripAdvisor Tells Google Places to Go Take a Hike | seocites

    [...] from Google Place pages due to a technical issue, but then they stayed disappeared due to TripAdvisor passing on Google’s generous offer to borrow their content & use it to replace them in the search ecosystem: Google is no longer [...]

     
  11. Alla Dolce Vita

    Expedia owns Tripadvisor.

    Tripadvisor claims to collect unbiased and reliable reviews …. THIS IS NOT TRUE!

    REVIEWS are a good value to protect travellers from being cheated and to promote the hotels and B&B which DESERVE, but….ONLY WHEN TRUE , RELIABLE, linked to real travellers and to real paid bookings, and generated by someone who is responsible for what it’s written in the review!

    Expedia-Tripadvisor DOES NOT CERTIFY that the review it’s written from a REAL traveller who has spent a real holiday in the hotel-B&B listed.

    Expedia-Tripadvisor DOES NOT CERTIFY that the writer of the review has confirmed and fully paid the booking in the hotel – B&B listed.
    Expedia-Tripadvisor DOES NOT VERIFY the identity of the writer, allowing anonimous reviews which most of the times, when negative, are libellous.

    Expedia-Tripadvisor IS NOT CAPABLE of identifying FAKE POSITIVE REVIEWS which are the main weapon of the unfair competitors.

    Expedia-Tripadvisor CAN ASK more then 30% of the value of the booking confirmed throught one of the many web-sites ( booking engines owned , controlled or partnering with Expedia )… just imagine how could “work” the “official rank on Tripadvisor, seen that they claim to list all the hotels and B&B, not only the ones which accept Expedia “over 30% fee”….

    Expedia-Tripadvisor FORCES ALL TURIST OPERATORS to be listed without relasing the lawful right to be cancelled. ( and this strategy has the goal to list all the properties and activities which have won the market with a honourable and professional behaviour….exploits their names and reputation to boost Tripadvisor’ pages where are offered some other properties, competitors , listed by distance…and by chance… present on most of the booking engines of Expedia and so…paying over 30% of the value of the booking ….what a “strange coincidence”…hahahaha! )

    Expedia-Tripadvisor, if asked to identify the anonimous writers producing libellous contents, DOES NOT reveal the true real identity of the writer.

    Expedia-Tripadvisor DOES NOT behave like a clear fair EDITOR which should verify information BEFORE publishing them , if wants to offer them as REALIABLE.

    Tripadvisor has been reported as ILLEGITIMATE web-site in ITALY, FRANCE and reported to the European Commission ( waiting for judgments in 2011 ).

    I don’t belive that Expedia-Tripadvisor decided to block their contents on Google places, but I belive that GOOGLE has decided to block Tripadvisor’s contents….and it’s trustable, seen that google has decided to “move” in the rich turism market.

    Expedia-Tripadvisor it’s a collecting system of UNRELIABLE contents : NO ONE is capable of distinguishing REAL GENUINE REVIEWS from libellious contents ( FAKE NEGATIVE REVIEWS ) and misleading advertisment ( FAKE POSITIVE REVIEWS ).

    What is the reliability of this info source?

    But the real quation is: why?

    …if all are aware of this reality , Expedia should have act already 5 years ago to change the system….and obviously , up to the moment the market is still beliving that Tripadvisor is the BIBLE of the traveller , this show will continue while the free market is violenced , the free competition is abused, and the overall quality of the services will be decreased giving advantages to the unfair competitors and penalizing the best operators ( who DO NOT ACCEPT TO PAY OVER 30% to EXPEDIA-TRIPADVISOR ).

    Expedia-Tripadvisor is tha cancer of the turism market and travellers will be aware of this dirty politics soon.

    Whatever Google has decided to do , hopefully, will be done differently from Expedia above all if it will be able to:
    1) link a review to a REAL paid booking
    2) no support to anonimous reviews.

    Sunny greetings

    Alla Dolce Vita

     
  12. Tnooz in 2010 - Most popular, most commented, best comments | Tnooz

    [...] Google Places blocked from using TripAdvisor reviews [...]

     
  13. world-ofbusiness.info - Google Places blocked by TripAdvisor, but no one knows why

    [...] an interesting and slightly inexplicable move, TripAdvisor has blocked Google Places from using its massive wealth of hotel and resort reviews. Now, when you search for hotels on [...]

     
  14. Google Places blocked by TripAdvisor, but no one knows why | Science and Technology News

    [...] Published December 23rd, 2010 in Uncategorized In an interesting and slightly inexplicable move, TripAdvisor has blocked Google Places from using its massive wealth of hotel and resort reviews. Now, when you search for hotels on [...]

     
  15. 10 Things That Caught My Eye: Week of 12-13-10 | Software Industry Insights

    [...] Google is starting to do what every company has feared…biasing results based on the promotion of their own content, not the “authority” and quality of the results. TripAdvisor is the first to feel their wrath, perhaps as a result of their blockade of their content to Google Places. [...]

     
  16. Glenn

    Tripadvisor has been hammering at me to sign up for a business listing which would create a link from my TA reviews to my site… at a hefty price. If Google is connecting the TA reviews with my site, I would have no reason to sign up for the TA business listing. TA realizes this and has decided to block the link to Google to try to get us to sign up for business listing. It does make sense but I feel that as a content provider to TA I should be able to simply do a reciprocal link to TA (I already link to TA) and they should link back to me for free… the way Google does.

     
  17. Ewan Kennedy

    My feeling is that TA have bitten the hand that feeds them since they are so heavily dependent on Google.

    From a consumer point of view, I’m not too quick to condemn TA’s reviews since some of their problems are systemic i.e. inherent in the whole review system and Google has had some of its own problems recently with sites being ranked highly thanks to poor reviews i.e. it has often been the number of reviews rather than the quality of the reviews that has been instrumental to ranking well. However, they did claim to have addressed this in a change to their algo.

     
    • Alan Hollander

      For the past week or so, I’ve seen TripAdvisor on the 2nd or subsequent pages of Google Place “Reviews from around the web”, e.g., Washington Court Hotel Place Page, TA is listed on the page displaying 11 -20 (as #16) “tripadvisor.com – 216 reviews”. On some Place Pages, TA.uk is on the first page, and TA.com is on the second page.

      Why would TA not want to be on the first page of a Google Place page when Kaufer this week in the Wall Street Journal said TA gets most of its traffic from Google?

       
  18. Google Places blocked by TripAdvisor, but no one knows why | SHWP

    [...] an interesting and slightly inexplicable move, TripAdvisor has blocked Google Places from using its massive wealth of hotel and resort reviews. Now, when you search for hotels on [...]

     
  19. Google Places blocked by TripAdvisor, but no one knows why | lahuanaremers

    [...] an interesting and slightly inexplicable move, TripAdvisor has blocked Google Places from using its massive wealth of hotel and resort reviews. Now, when you search for hotels on [...]

     
  20. TripAdvisor Tells Google Places to Go Take a Hike | San Diego Computing

    [...] from Google Place pages due to a technical issue, but then they stayed disappeared due to TripAdvisor passing on Google’s generous offer to borrow their content & use it to replace them in the search ecosystem: Google is no longer [...]

     
  21. Google Places blocked by TripAdvisor, but no one knows why | elmerbeales

    [...] an interesting and slightly inexplicable move, TripAdvisor has blocked Google Places from using its massive wealth of hotel and resort reviews. Now, when you search for hotels on [...]

     
  22. TripAdvisor shrugs off reports, Google blockade still in place | Tnooz

    [...] confirmed today that despite reports to the contrary its decision to stop reviews from reaching the pages of Google Places remains [...]

     
  23. 10 Things That Caught My Eye: Week of 12-6-10 | Software Industry Insights

    [...] tech too. After seeing how Facebook fared by protecting its content from Google’s search engines, TripAdvisor has blocked its reviews from Google Places. Tnooz broke the story first.  In a companion piece, Expedia believes Trip Advisor Media can be a [...]

     
  24. TripAdvisor Blocks Google’s Review Streaming | Search Engine Journal

    [...] first reported by Tnooz, the missing reviews that were first reported as absent due to a “technical issue” have [...]

     
  25. The Return of TripAdvisor

    [...] preventing Google from showing its reviews on Place Pages. The first to report this yesterday was Tnooz. According to the [...]

     
  26. Google Places blocked by TripAdvisor, but no one knows why | Marksheadliners

    [...] an interesting and slightly inexplicable move, TripAdvisor has blocked Google Places from using its massive wealth of hotel and resort reviews. Now, when you search for hotels on [...]

     
  27. Nawar Alsaadi

    As usual TripAdvisor is frustrated because they can’t milk the hotel brands they add on their website for ad revenue; since user reviews appearing on google compete with their own website; the funny thing is that Tripadvisor can not claim ownership of neither the hotel information (which they have taken without hotel approval) nor the review content (which is user generated) yet they make a fuzz about google making use of this data.

    I would love to have google stream data from our free hotel review website globalhotelreview, any ideas where to contact google to propose that!?.

    Regards,
    Nawar Alsaadi

     
  28. Google Places blocked by TripAdvisor, but no one knows why | 0845numbersonline.com

    [...] an interesting and slightly inexplicable move, TripAdvisor has blocked Google Places from using its massive wealth of hotel and resort reviews. Now, when you search for hotels on [...]

     
  29. TripAdvisor Blocking Google From Reviews? | Mapsys.info

    [...] plot thickens in regard to the missing TripAdvisor reviews. TNooz.com, reports [...]

     
  30. Martin

    As of 5 minutes ago, our TA reviews were back on our Google Places page…

     
  31. Google Places blocked by TripAdvisor, but no one knows why | ivanchown

    [...] an interesting and slightly inexplicable move, TripAdvisor has blocked Google Places from using its massive wealth of hotel and resort reviews. Now, when you search for hotels on [...]

     
  32. Google Places blocked by TripAdvisor, but no one knows why | Software Blog Updates

    [...] an interesting and slightly inexplicable move, TripAdvisor has blocked Google Places from using its massive wealth of hotel and resort reviews. Now, when you search for hotels on [...]

     
  33. Google Places blocked by TripAdvisor, but no one knows why | Best Fap Turbo

    [...] an interesting and slightly inexplicable move, TripAdvisor has blocked Google Places from using its massive wealth of hotel and resort reviews. Now, when you search for hotels on [...]

     
  34. robert54

    well which countries to these two originate from? that might tell you something !!!

     
  35. What is The Real Reason that TripAdvisor Is Limiting Review Content To Places? | Mapsys.info

    [...] a statement from them appeared at TNooz.com, a travel industry news blog, that indicated that was the case. I wanted to confirm [...]

     
  36. Atlantic Birches Inn

    As a lodging busniness owner who pays a yearly fee for tripadviser to publish my website address on there sites review page for my business. I have some reservations about paying this sizable sum of money to renew for next year when my reviews will not be forwarded to Google Places. Lots of smaller business push guests to write reviews on tripadvisor knowing that they will be forwarded to Google. I wonder how this is going to afffect A – G top placement on google for those business that relied only on tripadvisor for thier reviews.

     
    • Troy Hall B&B

      I agree with you – we run a very small B&B in Derry Northern Ireland and we also pay TripAdvisor to display our web address. We can’t get any reviews up on Google Places – while our competitors have all of thier reviews displayed which in some cases is 100′s, we’ve been working so hard to get our site ranked in the top 10 but it’s just not happening – feeling very disadvantaged at this point and will definately be reconsidering paying TripAdvisor next year.

       
  37. Google Places blocked by TripAdvisor, but no one knows why « Technology News For All Today

    [...] an interesting and slightly inexplicable move, TripAdvisor has blocked Google Places from using its massive wealth of hotel and resort reviews. Now, when you search for hotels on [...]

     
  38. Google Places blocked by TripAdvisor, but no one knows why | Energizer Blog

    [...] an interesting and slightly inexplicable move, TripAdvisor has blocked Google Places from using its massive wealth of hotel and resort reviews. Now, when you search for hotels on [...]

     
  39. Google Places blocked by TripAdvisor, but no one knows why « donccontreras

    [...] an interesting and slightly inexplicable move, TripAdvisor has blocked Google Places from using its massive wealth of hotel and resort reviews. Now, when you search for hotels on [...]

     
  40. Gilles

    Since Google started to show prices and act as a price comparator, they are taking some business out of TA. Users have it all in one place : Google, without the need of going to TA (and therefore not generating any revenue).

    Now, the interesting element is that TA needs Google to survive currently, as TA strategy is heavily relying on SEO.

    If Google is upset, could they downgrade TA SEO results ? Will the “Don’t be evil” moto survive ?

     
  41. TripAdvisor Tells Google Places to Go Take a Hike | SEO - Search EVOLVED Optimization

    [...] from Google Place pages due to a technical issue, but then they stayed disappeared due to TripAdvisor passing on Google’s generous offer to borrow their content use it to replace them in the search ecosystem: Google is no longer able [...]

     
  42. YAHOOOOOOOOOOOOOOO !

    Everyone PULL YOUR STUFF OUT OF GOOGLE, before they replace all our businesses, and we are all on the street.

    We are all afraid of losing business in the short run, but in the end google will replace your business.

     
  43. mandy

    Trip Advisor is a load of rubbish to society, it is so fake. I think its the best thing thats happened, we can all live without Trip Advisor, in fact the world might be a better place. The owners forum on Trip Advisor shows how disgusting that company is and operates.

     
    • Martin

      Crikey, if you’re not happy with TA, you’re going to be VERY unhappy with Google reviews. We recently had some very positive local media coverage, followed almost immediately by two very poor and almost identical reviews, one on TA and the other on Google Places. Obviously we think these are fake. TA, to their credit, have removed theirs. Google on the other hand have just removed our (very even and polite) Management Response.

      We’re very worried about the implications of this.

       
      • Phil

        Spot on – Google Hotpot has even fewer controls and less management control than TA – and TA’s bad enough!

        Phil

         
  44. What is The Real Reason that TripAdvisor Is Limiting Review Content To Places? | Understanding Google Maps & Local Search

    [...] a statement from them appeared at TNooz.com, a travel news blog, that indicated that was the case. I wanted to confirm this with [...]

     
  45. Google, TripAdvisor y la pelea por los datos de los usuarios | Costumbres Mexicanas

    [...] de lugares del buscar, a que acceda a su base de recomendaciones. De acuerdo a lo que publican en Tnooz, voceros de TripAdvisor confirmaron que el bloqueo se debe a que no ayuda a “la experiencia [...]

     
  46. Google, TripAdvisor y la pelea por los datos de los usuarios | VIAJERO

    [...] de lugares del buscar, a que acceda a su base de recomendaciones. De acuerdo a lo que publican en Tnooz, voceros de TripAdvisor confirmaron que el bloqueo se debe a que no ayuda a “la experiencia [...]

     
  47. JohnAkerson

    I understand that Tripadvisor might see Google as competition and they are probably right, but I still just don’t understand why TripAdvisor would do this. I understand how Expedia wants their TripAdvisor media arm to be a billion dollar business. (who doesn’t want a million dollar business) http://www.tnooz.com/2010/12/07/news/expedia-believes-tripadvisor-media-could-be-a-1-billion-business/

    I still think it would be easier/faster/more effective to grow while working WITH Google, instead of fighting against it, or ignoring it, or blocking it. Business is business. I get that. But how does TripAdvisor benefit as a media outlet? Is there a comparable media business that has succeeded by limiting availability?

     
  48. CheckIt Tech News 12/9/10 | Check It Web Design Blog

    [...] at the front of internet expansion. Some though, have decided not to work with Google in order to preserve their niche or their profits. TripAdvisor will not allow Google to post their reviews in Google Maps searches [...]

     
  49. Local heats up, starts to get ugly | sparkplug 9

    [...] so TripAdvisor has blocked Google Places from showing full reviews. Greg Sterling at Search Engine Land has a great post showing the exact [...]

     
  50. Nathan O'Leary

    TA is smart for doing this because they know the value of their reviews and they don’t want them being whored out to Google Places. Smart move by TA.

     
  51. TripAdvisor Blocks Google: The Start Of A Larger Trend?

    [...] preventing Google from showing its reviews on Place Pages. The first to report this yesterday was Tnooz. According to the article: Google is no longer able to stream in reviews from TripAdvisor to Places [...]

     
  52. Google, TripAdvisor y la pelea por los datos de los usuarios | Blog de Viajes

    [...] de lugares del buscar, a que acceda a su base de recomendaciones. De acuerdo a lo que publican en Tnooz, voceros de TripAdvisor confirmaron que el bloqueo se debe a que no ayuda a “la experiencia [...]

     
  53. TripAdvisor Tells Google Places to Go Take a Hike « Designs By Brian

    [...] from Google Place pages due to a technical issue, but then they stayed disappeared due to TripAdvisor passing on Google’s generous offer to borrow their content & use it to replace them in the search ecosystem: Google is no longer [...]

     
  54. TripAdvisor Tells Google Places to Go Take a Hike | Aitir Google Lab

    [...] from Google Place pages due to a technical issue, but then they stayed disappeared due to TripAdvisor passing on Google’s generous offer to borrow their content & use it to replace them in the search ecosystem: Google is no longer [...]

     
  55. Todd lucier

    And the little hotel that rocks it in TA gets screwed by the big boys. We all lose when the walled gardens go up.

     
    • Sam Daams

      Surely the little hotels are loving getting the first 10 spots in Google now, instead of having users first clicking on TA’s result, then *hopefully* clicking through on their (paid) listing on TA once they get there (if they can find it on the page of ads)? I can’t see how Google giving the actual suppliers more coverage could possibly hurt them?

      In fact, this whole feud comes down to TA trying to protect its turf. They are going to lose it to Google anyway in the long run, but at this moment they still have a smidgen of a chance to at least get some money out of Google for a year or two. I don’t see Aaron’s post linked up below yet, but everyone should really read it: http://www.seobook.com/tripadvisor-tells-google-places-go-take-hike

       
  56. TripAdvisor Tells Google Places to Go Take a Hike | Global SEO Solutions Blog

    [...] from Google Place pages due to a technical issue, but then they stayed disappeared due to TripAdvisor passing on Google’s generous offer to borrow their content & use it to replace them in the search ecosystem: Google is no longer [...]

     
  57. Leonardo Freitas

    Clearly, I’m seeing it the other way around…

    I read on the 7th of this month that Google was no longer including TA reviews in Google Places and not that TA had blocked Google Places.

    Do you not feel that user reviews on TA, when anonymous, lack credibility? I’m sure that most of the reviews now featured in Google Places cannot be 100% guaranteed that they are real but nonetheless as we have seen in recent months, TA has been accused on several times for damaging one’s image with fake reviews that TA was not able to remove since the verification process is still not fail proofed.

    TA’s claim that anonymity promotes more reviews is shorthanded and flawed. Without authentication of real presence how can one be sure of a user even been on spot? Foursquare maybe? Gowalla? But they could still be on the doorstep and had never gone in….

     
    • Kevin May

      Kevin May

      @leonardo and others…

      Google had a technical problem (first surfaced on 7th Dec) with streaming in some reviews from TA. Both sides have confirmed this.

      BUT, running simultaneously, TA implemented a programme to block its reviews from appearing in Google Places.

       
      • Leonardo Freitas

        Why would Tripadvisor not wish to be promoted on Google? Loosing traffic? Not being there is a mistake. They will tend to lose credibility by numbers. As in some recent battles with Google and other companies.

        It’s the same as online newspapers… Same fight different players…

         
        • Phil

          I also expressed surprise, when this story first broke, that TripAdvisor would throw away such a valuable source of traffic. It seems an extraordinary move on their part and I still can’t see what advantage they gain from it. It seems to me it hurts them more than Google.

          That said, there are 37 TA reviews showing in the Google Places details for this B&B in France: http://bit.ly/gs9wsQ . That’s almost all of them.

          Yet there are none for this B&B in London which actually has 132 reviews on TA http://bit.ly/eBLR65 .

          Could be something to do with TA data on different servers – I’m not techie enough to know :)

           
          • Kevin May

            Kevin May

            @phil

            This morning, I asked TA for some technical spec as to how they are doing this. They currently have nothing to add.

             
  58. Tourism Matters

    Many of the above comments are quite startling in the context that this is the “small” David of TripAdvisor taking on the Goliath of Google. Tripadvisor are not short in taking advantage of the small hotelier and operator and screw them to the floor on a number of key issues. Independent reviews? Altruistic company? No hidden agendas? Fair commission levels? Even access? Are you seriously saying that TripAdvisor are some model of openness and fairness when dealing with the real micro level businesses. Big. Bigger. Biggest. Relative adjectives that mean not much when you’re small.

     
    • Duncan

      David vs Goliath…hardly, after all it’s Expedia Inc (who own Tripadvisor) vs Google, and somewhere in that bun fight, the hotelier might get a bit trampled in a Groundhog Day kind of way. Someone pass the popcorn.

       
    • TripAdvisor is no angel...

      Finally a sensible comment I read here… And I know what I’m talking about as an insider!

       
    • giddyfiddles

      Fully agree with your comments – “what goes around comes around” comes to mind – as a small Hotelier over the years trying to get some semblence of fairness from Tripadvisor/Expedia with regard to “suspect” reviews on many occasions I have pointed out to them the breaking of their own so called “review policies” as we say to all the “bullies” there is always someone “bigger” than you !!now it is time for us to sit back and be “entertained” pass the popcorn indeed!!

       
  59. Phil

    Problem with Google Places is that it is incomplete and not reliable. Places drop in and out for no apparent reason. Interesting that Google and TA can’t agree over the reason for the disappearance of reviews from Maps/Places results – and why some still remain.

     
    • Kevin May

      Kevin May

      @phil – yes, conflicting reports from Google and TA. But TA very clear with their statement yesterday.

      The reason why some still remain may be due to the restriction only partly in force at this stage. The decision was made only “recently” to do it.

       
      • Phil

        You’re probably right – the TA response is more definite and would be silly if untrue, whereas the Google statement is pretty vague.

        Odd that a small number TA reviews still persist in the results.

         
  60. Tripadvisor blocks Google Places, but Google doesn’t know…? - State of Search

    [...] of story, you would think. There is however another story out there. Kevin May reports on Tnooz, a travel tech site, that there is no bug, but that Tripadvisor has pulled the reviews themselves. [...]

     
  61. Update on Google Places and TripAdvisor | TripAdvisorWatch: Travel Review Sites in Focus

    [...] to a report on Tnooz, TripAdvisor confirmed today in an email that while it continues to evaluate recent changes to [...]

     
  62. Google Fan

    Google Places is a great app. We used TA extensively in combination with Google Maps for a recent trip to Ireland. I had planned on placing many reviews at TA. At this point we’ll post those reviews within Google exclusively. It’s the least we can do for all of the great FREE services Google has provided us throughout the years. Not sure what TA’s motive is but it sure smells fishy from here…

     
  63. Happy Hotelier

    I would be interested to know how they do that. I would love to be able to keep Google Places from taking my content….and then representing it in the wrong way…

     
    • Graham

      I assume you just have to ask before they will will leave you alone. Nice little opt-out program they have running there.

       
  64. Monica

    And the little hotel supplier whose website was helped by TA reviews has now been bumped to ‘under the fold’ while the top slots are taken up by high-priced directories the little guys can’t afford to be on.

    What’s the sense in having really good SEO on your own website if the goliaths go at it hammer and tongs and screw up all the hard work?

    It would be interesting to see if Google decides to retaliate by making TA ‘hard to find’.

     
    • Sam Daams

      Hmm, Google Places actually gave hotels a WAY better shot at promoting themselves (and their listing on TA hasn’t changed at all). The whole point of GP was to put the best actual suppliers, ie. hotels, above all the ‘hotels in xxx’ results. So basically this is TA’s retaliation to Google making it harder for people to find TA. Without content Google is nothing, but sadly we’re kind of past that stage by now, so TA will end up folding on this or just find all their competitors are happy to take their review spots (heck, I wouldn’t mind me some of that :) ).

      I still like the move though. Ballsy = Good.

       
  65. Stuart

    Agree:ballsy. Now Tripadvisor just needs to block Googlebot and I’ll be happy.

     
  66. Graham

    This is a really smart move from Tripadvisor. As I have been saying for a while, google places devalues the USP of the brands that take part in it. Tripadvisor reviews were scraped and crammed in together with reviews from other sites in an effort to create a one-stop booking funnel to googles hotel aggregation service.

    But I guess its okay to scrape and duplicate content, right? It’s not like google is going to penalize itself.

     
  67. Stephen Chapman

    Interesting development. I agree it’s great to see some of the internet’s larger companies starting to say ‘No’ to Google now, it’s been a long time coming. Feels like power is finally starting to shift a bit.

     
  68. Sam Daams

    I’ve got to say, I admire this move by Tripadvisor. Balsy; most companies their size would be too terrified to attempt this. But they’ve clearly assessed the long term situation correctly and realized that if they don’t push back now, they are going to have an even huger competitor in Google in a few years time and then it’s *really* going to hurt their business. This move at least lengthens the time till that happens.

     
  69. TripAdvisor Blocking Google From Reviews? | Understanding Google Maps & Local Search

    [...] CommentsGoogle Places blocked from using TripAdvisor reviews | Tnooz on TripAdvisor Reviews Missing from Google Places – Bug or Kerfuffle?Ali (2 comments) on [...]

     
 
 

Newsletter Subscription

Please subscribe now to Tnooz’s FREE daily newsletter.

This lively package of news and information from Tnooz’s web site provides a convenient digest of what’s happening in technology that drives the global travel, tourism and hospitality market.

  • Cancel