Travelocity offers concierge service to boost dynamic package offer
Travelocity is looking to get more up close and personal with the launch of a free concierge service for anyone booking a flight plus hotel package.
The Sabre-owned company is claiming an OTA first with the initiative which will email consumers with the hotline to their concierge.
Concierge services include restaurant, theatre and attraction advice and booking, driving directions, local events information and help in the advent of lost baggage/passport services.
The company says it wants to add value through the service and the launch comes as OTA’s seek out different ways to extend their relationship with consumers over more of the holiday booking process.
Linda Fox is deputy editor for Tnooz. For the past eight years she has worked as a freelance journalist across a range of B2B titles including Travolution, ABTA Magazine, Travelmole and the Business Travel Magazine.
In this time she has also undertaken corporate projects for a number of high profile travel technology, travel management and research companies.
Prior to her freelance career she covered hotels and technology news for Travel Trade Gazette for seven years. Linda joined TTG from Caterer & Hotelkeeper where she worked on the features desk for more than five years.