TripAdvisor and Expedia face legal action in France over hotel listings
The deposition is pretty fierce and cannot be corroborated at present.
“Visitors to these websites, hotel guests and hospitality professionals today are deceived by false information provided on these sites, ‘pirates of the canvas’.
“The Synhorcat began a dialogue with those operators who are deaf to its demands, however legitimate, to restore a fair and accurate information.”
In short, Synhorcat says visitors to TripAdvisor are being misled because they are often directed to Expedia for more information rather than the hotel’s website.
The union told the AFP wire that if the property does not have an agreement with Expedia, “then it tells you that the hotel is full” instead of offering an alternative.
TripAdvisor would not respond to any of the accusations, remarking only that it does not comment on ongoing litigation.
The user review firm recently launched its Business Listings product so hoteliers can buy additional links to their own pages.
Kevin May is a senior editor and one of the co-founders at Tnooz. He was previously editor of UK-based magazine Travolution and web editor of Media Week UK from 2003 to 2005.
He has worked in regional newspapers (Essex Enquirer) and started his career in journalism at the Police Gazette at New Scotland Yard in London. He has a degree in criminology, a postgraduate diploma in magazine journalism and publishes his first book - a biography about electronic band, Depeche Mode - in 2015.