A call center is a highly dynamic operation and often quite complex to manage. But do you know who your best converting reservation agent is?
It’s utopia in my world of revenue management in hotels to work with a general manager and operations team with true passion for up-selling.
A new year and many changes are on the horizon that are impacting heavily your hotel’s pricing and distribution strategy.
We have just recently taken on two youth hostels in Paris and are working on developing revenue management strategies for them.
Are hotel businesses spending too much time concentrating on their digital channels at the expense of others?
We thought it would be interesting to compile a list with the tools that a revenue manager should have at his disposal.
I can’t even begin to remember the number of times I have heard hoteliers talk about the need to get more direct business, preferably through their own hotel websites.
As outlined a few weeks back, we are on a mission to help you select the best channel manager available for you, so let’s continue.
Channel management has become an important discipline for every hotelier – but it is now maturing.
Traditionally, hotel asset management has been focused on operations and cost control as the main elements to consider.