
TLabs Showcase on travel startups featuring US-based Touristlink, a web and mobile service giving travellers the chance to search and book travel experiences from agents and locals.
Stephen Joyce has been working as a travel and tourism technology consultant since 1995.Stephen is the CEO of Rezgo.com, a cloud based software as a service reservation and booking platform for tour and activity providers.
Stephen is the Board Chair of the OpenTravel Alliance and is publisher of the Tips from the T-List books, a series of ground-breaking books and a thriving community that bring together travel industry bloggers from around the world.
Stephen is a graduate of Capilano University, is a certified commercial pilot, and holds a certificate in IT Management. His personal blog is the Travel & Tourism Technology Trends.

TLabs Showcase on travel startups featuring US-based Touristlink, a web and mobile service giving travellers the chance to search and book travel experiences from agents and locals.

First things first, as chair of the OpenTravel Alliance, I am a staunch supporter of open APIs and standards in travel.
We know how powerful sites like TripAdvisor, Yelp, and others have become when it comes to consumer reviews of hotels, restaurants, etc.

I think it’s safe to say that no amount of exposing questionable numbers or pointing out pricing faults is going to eliminate daily deals from the marketing landscape.

Picture this: Agent Aaron Hotchner of the Criminal Minds detective drama stands in front of a room of local police officers to give them details of his analysis.
It’s not often I write about standards with my OpenTravel hat on, but I thought it important to share some ideas on where standards are going and why, more than ever, they are important to travel.
A good portion of the PhoCusWright report about tours and activities that was published in January 2011, is dedicated to “Local, Social, Mobile MOJO”.
For such a juvenile segment, in terms of distribution, the tours and activities market has one of the most complicated distribution landscapes I’ve ever seen.
I’ve learned over the years that working with destinations can be a tricky and sometimes frustrating endeavour.
A big bright spotlight has just been pointed at, until now, a largely ignored segment of the travel industry – that of activities, tours, events and attractions.

Are you a online travel agency, tour operator, or traditional travel agency with responsibility for travel booking?

Direct, social media, offline retail, mobile web, mobile app, website et al – travellers can search and book products and engage with brains in more channels than ever before.

The business travel sector is embracing apps, mobile web, micro-management and virtual concierge systems – but what is the best strategy and how do you implement it?

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