Ask anyone who has worked with a variety of tour and activity operators and they will probably tell you that there are as many ways of doing business as there are operators.
Last week, authorities in the US filed a lawsuit against Wyndham Worldwide, claiming the company and three subsidiaries failed to protect sensitive customer credit card data.
For years we’ve been told that “this year will be the year of mobile”. Unfortunately, for many of us, this tiresome line became mundane and predictable years ago.
Cyber attacks and data breaches are on the rise, with some reports showing that restaurants, retail, and hospitality were top targets for criminals for the fourth year in a row.
There is an ugly truth that very few travel tech companies seem to talk about when they rush out of the gates to satisfy the curiosity of hungry travellers starved for experiences.
In the year following the PhoCusWright report titled When They Get There & Why They Go, I’ve seen an explosion of interest and apparent innovation in the tour and activity space.
TLabs Showcase on travel startups featuring US-based Touristlink, a web and mobile service giving travellers the chance to search and book travel experiences from agents and locals.
First things first, as chair of the OpenTravel Alliance, I am a staunch supporter of open APIs and standards in travel.
We know how powerful sites like TripAdvisor, Yelp, and others have become when it comes to consumer reviews of hotels, restaurants, etc.
I think it’s safe to say that no amount of exposing questionable numbers or pointing out pricing faults is going to eliminate daily deals from the marketing landscape.