There used to be a myth that travel agents are lazy and while the myth may persist, it couldn’t be further from the truth.
About Timothy O'Neil-Dunne
Timothy O'Neil-Dunne is managing partner at travel consultancy firm, T2Impact. He serves as the lead for the airline, aviation and airport practice.
Timothy was a founding management team member of the Expedia team where he headed the ground transportation and international portfolios, before founding T2Impact in 1998.
He has worked in aviation and travel distribution for more than 30 years, including time with Worldspan as head of technology where he managed international technology services from product to infrastructure.
He is also CTO and deputy CEO of Lute Technologies, a permanent advisor to the World Economic Forum and writes on the T2Impact Blog.
Why air results are as predictable as European finance ministers or marriage vows of Kim Kardashian
November 15, 2011 By Leave a Comment
One of the mysteries of the travel industry – why are air results so inconsistent?
The big travel technology question: is the industry ready for the IT Spring?
October 31, 2011 By 4 Comments
Long term IT contracts were once the norm around the travel industry – but with the rapid change of IT structure occurring today, especially with the evolution of Big Data, this is beginning to change.
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Six myths of air travel search on the web
October 6, 2011 By 15 Comments
Facebook, at a recent travel conference in the US, suggested its role as one of being in the “happiness business”.
Extreme airline travel technology, starring the iPad
October 3, 2011 By 2 Comments
Last week, Evan Konwiser wrote about the wider impact on the travel industry following the official delivery of first Boeing 787 mid-size airliner to ANA.
Examining new accessibility standards for travel websites and self-service kiosks
September 27, 2011 By Leave a Comment
The US Department of Transportation is proposing to implement a series of new rules around accessibility to air travel information.
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Eight cardinal sins of online customer service in travel
September 7, 2011 By 8 Comments
Web brands are often slammed for their poor customer service – and the travel sector is no exception.
Epic web battles: Airlines fees vs lower fares
September 5, 2011 By 8 Comments
There have been some epic battles over the years as industries have had to reinvent themselves as a result of the internet and electronic devices.
The curious and different faces of a travel gatekeeper CEO
August 23, 2011 By 2 Comments
In the normal course of events, being a CEO usually means you hobnob with other CEOs, sit on boards and the like.
Advanced mobile usage: what we need to know and do in travel
August 18, 2011 By 3 Comments
We have all heard – continuously, almost, for the past few years – how mobile is going to change the travel industry in such a fundamental way.
