
A few words that come to mind when we talk about ancillary revenues: airlines and airports. But with plenty written about airline ancillaries services being offered up carriers, airports get less attention.

A few words that come to mind when we talk about ancillary revenues: airlines and airports. But with plenty written about airline ancillaries services being offered up carriers, airports get less attention.

Flight disruption, such as when there is a significant external weather event which affects multiple carriers – think Hurricane Sandy in the US at the end of last year – is a perennial problem for airlines and travellers.

What would you do if you arrived late for your flight and learned from the airport official that the gates are closed for departure? Would you go on a rampage and break the systems at the gate?

So we’ve had KLM Surprise at airports, where the Dutch airline doorstepped customers to give them a gift after mining their social media activity.

Jiepang, one of the biggest check-in based social networks in China, has pointed to how its service is being used by members.

It’s no secret that the airport and airline experience for travellers is heading for a raft of changes over the course of the next few years as technology REALLY kicks in.

When you take the social out of Twitter, what do you get? A stripped down content management system.

Nice time-lapse video shot at San Diego International Airport a few weeks back, showing every landing between 10.30 to 3pm – except it takes just 25 seconds to watch it.

Over the past 12 months, Pinterest has gone from being a relatively unknown website to being considered one of the most-engaging social networks around, and not without reason.

Banish how it used to be carried out – travel inspiration and searching for products has changed immeasurably as consumers find new ways of finding the perfect trip.

Do you understand the true costs of travel payments, how to reduce your exposure to credit card fraud and surcharges or how virtual cards work?

Discussing recent hot topics such as the TripAdvisor-Jetsetter acquisition, hotel wifi, Wordpress and hotels, mobile design and user experience.

Ancillary services are here to stay, so how do travel companies and airlines develop their technology and relationships so that merchandising can work for everyone?
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