
The potential for Expedia Affiliate Network’s Smart Cross Sell tool is a lot greater than first meets the eye.

The potential for Expedia Affiliate Network’s Smart Cross Sell tool is a lot greater than first meets the eye.

Travel agents could boost airline ancillary revenue threefold via technology being integrated by the global distribution systems and other airline system suppliers

The travel industry is often told that it should seize the opportunity with ancillary services, without losing sight of the importance of customer loyalty.

Ancillary services are a prominent part of modern life, illustrated primarily by the Euro 15.11 billion of ancillary revenue generated by airlines in 2010, a growth of 96% since 2008.

Airline ancillary revenue around the world increased 43% to $32.5 billion in 2011 and the most active practitioners get nearly one-fifth of their operating revenue from such fees.

Farelogix launched its fee-calculation website, iflybags.com, and the Airline Tariff Publishing Co. is offering an API for companies which want to integrate the airline baggage-fee data.

The travel industry is often told that it should seize the opportunity with ancillary services, without losing sight of the importance of customer loyalty.

The American Society of Travel Agents thinks the imposition of two U.S. Department of Transportation rules on airline bag-fee disclosures may lead more travel agencies to abandon selling airline tickets.

Spirit Airlines, which already charges passengers for carry-on bags, will begin charging passengers $5 per person if an airport agent prints their boarding passes.

GuestLogix says a Canadian airline will be its launch customer in the Fall for a mobile concierge platform which integrates with other travel apps.

Are you a online travel agency, tour operator, or traditional travel agency with responsibility for travel booking?

Direct, social media, offline retail, mobile web, mobile app, website et al – travellers can search and book products and engage with brains in more channels than ever before.

The business travel sector is embracing apps, mobile web, micro-management and virtual concierge systems – but what is the best strategy and how do you implement it?

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