
The Expedia-TechCrunch squabble over a missing faxed-hotel confirmation points to a little-known fact: Faxes may be dying in the hotel industry, but they still have plenty of life and play an ongoing role.

The Expedia-TechCrunch squabble over a missing faxed-hotel confirmation points to a little-known fact: Faxes may be dying in the hotel industry, but they still have plenty of life and play an ongoing role.
MarketWatch reports that major online travel agencies, plus ASTA and the U.S. Tour Operators Association, filed a lawsuit against New York City over its new law that holds intermediaries responsible for the tax on the retail rate when they sell hotel rooms using the merchant model.
This marks the first time that tour operators have taken sides in the OTAs’ national battle with cities and counties about the hotel tax issue.
The law, which went into effect in September 2009, says “room remarketers” are responsible for the full rent, meaning they would remit tax on the net rate to the hotels, as OTAs customarily do, and then pay tax on the remaining rent, including service fees, directly to the NYC tax commissioner.

Big Data – we’re all talking about it, wondering how it will make its presence felt across the travel industry, who is best positioned to capitalise on it?

RFID, augmented reality, smart search, technology beyond social media and check-ins – more disruption is on its way in the travel industry.

Metasearch, voice search, agency search, supplier search – how consumers find and book travel products has never been more complicated.

Payment experts from Wright Express, Expedia and HotelTonight showcase and discuss how single-use virtual accounts can help drive efficiencies in the payment and settlement process in travel.
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