A call center is a highly dynamic operation and often quite complex to manage. But do you know who your best converting reservation agent is?
Rough guide to measuring the efficiency (or not) of a hotel reservation call center
March 18, 2013 By Leave a Comment
Zolv wants to boost call-centre productivity with consumer-facing tool
February 11, 2013 By 2 Comments
Zolv, a company mostly know for its web design skills has been developing technology to help call-centre consultants bring holidays to life for consumers
Yeah, yeah, yeah, the internet is great for hotels – but please do not neglect the telephone
December 10, 2012 By 2 Comments
Are hotel businesses spending too much time concentrating on their digital channels at the expense of others?
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Rough guide to telephone call tracking in the travel industry
April 24, 2012 By 9 Comments
There is a tremendous amount of online data available to help the travel industry carefully measure their search marketing, SEO or PPC campaigns.
Amid controversy, Google Africa SME play expands – with Ghana Tourism deal
January 23, 2012 By Leave a Comment
The last few weeks haven’t been great for Google, especially for its operations in Africa.
Reality check for hotels – How good are your telephone sales?
January 16, 2012 By 5 Comments
Do you know the conversion percentage of your hotel’s reservations department?
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Why the travel industry should come out from behind the digital curtain and talk to people
December 6, 2011 By 1 Comment
This morning, I was packing boxes. At the same time, I was thinking about getting someone to help with the processing bit. The packing, the invoicing and other general bits and bobs.
Five things travel websites could learn from proper customer service
December 17, 2010 By 5 Comments
Research shows that, yet again, travel websites are being severely let down by poor customer service, with email and telephone capability failing across many sites.
