A call center is a highly dynamic operation and often quite complex to manage. But do you know who your best converting reservation agent is?
Zolv, a company mostly know for its web design skills has been developing technology to help call-centre consultants bring holidays to life for consumers
Are hotel businesses spending too much time concentrating on their digital channels at the expense of others?
There is a tremendous amount of online data available to help the travel industry carefully measure their search marketing, SEO or PPC campaigns.
This morning, I was packing boxes. At the same time, I was thinking about getting someone to help with the processing bit. The packing, the invoicing and other general bits and bobs.
Research shows that, yet again, travel websites are being severely let down by poor customer service, with email and telephone capability failing across many sites.