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	<title>Tnooz&#187; competition</title>
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	<link>http://www.tnooz.com</link>
	<description>Talking Travel Tech</description>
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						<item>
		<title>Expedia takes bragging rights for largest ever prize draw on Facebook</title>
		<link>http://www.tnooz.com/2011/04/01/news/expedia-takes-bragging-rights-for-largest-ever-prize-draw-on-facebook/</link>
		<comments>http://www.tnooz.com/2011/04/01/news/expedia-takes-bragging-rights-for-largest-ever-prize-draw-on-facebook/#comments</comments>
		<pubDate>Fri, 01 Apr 2011 08:51:17 +0000</pubDate>
		<dc:creator>Kevin May</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[competition]]></category>
		<category><![CDATA[expedia]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[social network]]></category>

		<guid isPermaLink="false">http://www.tnooz.com/?p=36317</guid>
		<description><![CDATA[A milestone of sorts for Expedia after launching what it claims is the biggest ever giveaway on Facebook, handing over $1 million worth of travel products at users.<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
]]></description>
			<content:encoded><![CDATA[<p>A milestone of sorts for Expedia after launching what it claims is the biggest ever giveaway on Facebook, handing over $1 million worth of travel products at users.</p>
<p><a href="http://www.tnooz.com/wp-content/uploads/2011/04/expedia-facebook-promo.jpg"><img class="aligncenter size-full wp-image-36319" title="expedia facebook promo" src="http://www.tnooz.com/wp-content/uploads/2011/04/expedia-facebook-promo.jpg" alt="expedia facebook promo" width="500" height="280" /></a></p>
<p>Competitions are a dime a dozen these days, especially on Facebook, so Expedia has come up with an interesting way of utilising the social &#8211; alongside the marketing &#8211; aspect of Facebook.</p>
<p>Over the course of the next six weeks, users are invited to become fans on the <a href="http://www.facebook.com/expedia" target="_blank">Expedia Facebook page</a> where they can create a virtual trip to a particular destination around the world.</p>
<p>The social element kicks in by allowing the user to invite five of their Facebook friends to join the trip and become part of the bid to win one of the prizes on offer.</p>
<p>The only catch is that the five friends have to become fans of Expedia in the meantime.</p>
<p>The interesting part to all this is the motivation behind it &#8211; Expedia gets rid some air and hotel stock (probably slightly distressed inventory) to those that take part, but more importantly it gets the fans on Facebook, which perhaps in the long-term is a better prospect as simply because it then allows other marketing messages to appear in a user&#8217;s Facebook feed.</p>
<p>It may backfire, of course, when everyone decides they do not want to be a fan of Expedia after the competition ends, but how many Facebook users are rigorous enough to end their relationship with a brand so quickly, especially as becoming a fan is often quite subtle.</p>
<p>About ten weeks time will tell. Expedia currently has 135,000 fans&#8230;&#8230;..</p>
<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
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		</item>
		<item>
		<title>Amadeus unveils competition to improve the travel experience</title>
		<link>http://www.tnooz.com/2010/12/15/news/amadeus-unveils-competition-to-improve-the-travel-experience/</link>
		<comments>http://www.tnooz.com/2010/12/15/news/amadeus-unveils-competition-to-improve-the-travel-experience/#comments</comments>
		<pubDate>Wed, 15 Dec 2010 12:49:04 +0000</pubDate>
		<dc:creator>Kevin May</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[amadeus]]></category>
		<category><![CDATA[competition]]></category>
		<category><![CDATA[GDS]]></category>
		<category><![CDATA[global distribution system]]></category>
		<category><![CDATA[housekeeping]]></category>
		<category><![CDATA[travel innovation summit]]></category>

		<guid isPermaLink="false">http://www.tnooz.com/?p=29744</guid>
		<description><![CDATA[Travel technology giant Amadeus is launching a global initiative to find new ideas to "help transform the travel experience".<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
]]></description>
			<content:encoded><![CDATA[<p>Travel technology giant <a href="http://www.amadeus.com" target="_blank">Amadeus</a> is launching a global initiative to find new ideas to &#8220;help transform the travel experience&#8221;.</p>
<p><a href="http://www.tnooz.com/wp-content/uploads/2010/12/amadeus-BBB.jpg"><img class="aligncenter size-full wp-image-29745" title="amadeus BBB" src="http://www.tnooz.com/wp-content/uploads/2010/12/amadeus-BBB.jpg" alt="amadeus BBB" width="500" height="203" /></a></p>
<p>The <a href="http://www.ideasfortravel.amadeus.com/ideas" target="_blank">Brighter, Bolder, Better</a> competition was unveiled today and created to give anyone or organisation around the industry the opportunity to form and develop projects to be judged by a Blue Ribbon panel of experts.</p>
<p>The winning entry will get Euro 20,000 to help develop the project further. Runners-up will get access to a further pool of Euro 10,000.</p>
<p>Judges selected for the panel to decide the overall winner so far include Andrew Tessler (<a href="http://www.oef.com" target="_blank">Oxford Economics</a>) and Mujteba Naqvi (<a href="http://www.tnooz.com/2010/09/24/tlabs/tlabs-showcase-bonvoy/" target="_blank">Bonvoy</a>). The competition website will allow visitors to view and vote on the various entries.</p>
<p>Amadeus VP of marketing and distribution, Ian Wheeler, says:</p>
<blockquote><p>&#8220;We’ve created Brighter, Bolder, Better ideas for travel because we genuinely want to listen to what the industry feels can be improved about the travel experience, from beginning to end.</p>
<p>&#8220;At Amadeus we always recognise true innovation and will support the winning idea with 20,000 EUR of our own money in order to help make it become a reality. Indeed, we are 100% committed to working towards a Brighter, Bolder, Better travel industry more generally and we look forward to the results of the competition being made public mid next year.&#8221;</p></blockquote>
<p>Further details are to be announced in the New Year.</p>
<p><strong>NB:</strong> Tnooz is a media partner for the Brighter, Bolder, Better project, using the <a href="http://www.tnooz.com/news/tlabs/" target="_blank">TLabs</a> section of the site and other initiatives to be announced in the coming months.</p>
<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
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		</item>
		<item>
		<title>Beware of competitions on the web, nowhere to hide for Zugu</title>
		<link>http://www.tnooz.com/2010/06/06/news/beware-of-competitions-on-the-web-nowhere-to-hide-for-zugu/</link>
		<comments>http://www.tnooz.com/2010/06/06/news/beware-of-competitions-on-the-web-nowhere-to-hide-for-zugu/#comments</comments>
		<pubDate>Sun, 06 Jun 2010 19:27:07 +0000</pubDate>
		<dc:creator>Kevin May</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[cheapflights]]></category>
		<category><![CDATA[competition]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[metasearch]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[zugu]]></category>

		<guid isPermaLink="false">http://www.tnooz.com/?p=17717</guid>
		<description><![CDATA[When price comparison website Cheapflights unveiled its metasearch offshoot Zugu in February it backed the launch with a fun social media competition.<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
]]></description>
			<content:encoded><![CDATA[<p>When price comparison website <a href="http://www.cheapflights.co.uk" target="_blank">Cheapflights</a> <a href="http://www.tnooz.com/2010/02/18/news/cheapflights-takes-covers-off-zugu-metasearch-engine/" target="_blank">unveiled its metasearch offshoot</a> <a href="http://www.zugu.co.uk" target="_blank">Zugu</a> in February it backed the launch with a fun social media competition.</p>
<p>This is nothing new when trying to keep the momentum going around new project and Cheapflights had a good record of engaging with users via <a href="http://www.twitter.com/cheapflights_uk" target="_blank">its Twitter account</a>.</p>
<p>Anyone curious as to the meaning behind the new Zugu brand was invited to either submit their idea via a <a href="http://www.facebook.com/#!/Zugu?ref=ts" target="_blank">widget on the Zugu Facebook page</a> or simply post entries on <a href="http://www.twitter.com" target="_blank">Twitter</a> &#8211; with a very nice prize of free flights for the winning entry.</p>
<p>The first few days following the launch of Zugu saw frenetic activity on both sites as users attempted to establish from where the bizarre name had materialised.</p>
<p>The buzz around the competition was excellent, with even chairman Hugo Burge encouraging people to keep guessing or tell them they might be close to the answer.</p>
<p>Within a week or so, inevitably, the steam ran out and the competition disappeared into the ether of Twitter and the deep conciousness of the players.</p>
<p>Cheapflights unveiled the name of the winning entry last week &#8211; <a href="http://www.twitter.com/nzbeks" target="_blank">@nzbeks on Twitter</a>, a New Zealander living in the UK working in digital marketing and who had previously spent some time at British Airways.</p>
<p>Her winning entry:</p>
<p><a href="http://www.tnooz.com/wp-content/uploads/2010/06/nzbeks-twitter.jpg"><img class="aligncenter size-full wp-image-17721" title="nzbeks twitter" src="http://www.tnooz.com/wp-content/uploads/2010/06/nzbeks-twitter.jpg" alt="nzbeks twitter" width="500" height="175" /></a></p>
<p>Zugu says in its press release: &#8220;Zugu stems from the word ‘zugunruhe’, originally a German word.  ’Zug’ refers to movement and migration while ‘unruhe’ refers to restlessness; the compound refers to the migratory behaviour of birds and other animals.&#8221;</p>
<p>Unfortunately it has since emerged that someone else was on the same lines &#8211; but three days before.</p>
<p><a href="http://www.twitter.com/rtwflights" target="_blank">@rtwflights</a> is the Twitter account belonging to flight deals site, <a href="http://www.roundtheworldflights.com/" target="_blank">RoundTheWorldFlights.com</a>.</p>
<p><a href="http://www.tnooz.com/wp-content/uploads/2010/06/rtw-twitter.jpg"><img class="aligncenter size-full wp-image-17722" title="rtw twitter" src="http://www.tnooz.com/wp-content/uploads/2010/06/rtw-twitter.jpg" alt="rtw twitter" width="500" height="237" /></a></p>
<p>When asked about this quirk in the timeline of entries and, more importantly, why @rtwflights did not win, an official from Cheapflights says:</p>
<blockquote><p>“Whilst it is not explicit in the T’s &amp; C’s that a company cannot enter, or an individual representing a company (in the case of a social media entry), it does state that we have the right to determine eligibility. It was always intended that the prize would go to a private individual which we believe to be the norm for competitions of this sort.  The judges also had to decide who was closest to the meaning of Zugu and the prize went to that person.”</p></blockquote>
<p>Interestingly, so convinced was <a href="http://www.tnooz.com/author/abainbridge/" target="_blank">Tnooz node Alex Bainbridge</a> (who <a href="http://www.twitter.com/alexbainbridge" target="_blank">uses Twitter as an individual</a>) of @rtwflights&#8217;s entry as a likely contender that he retweeted it immediately, with what is now a rather prophetic note.</p>
<p><a href="http://www.tnooz.com/wp-content/uploads/2010/06/bainbridge-twitter.jpg"><img class="aligncenter size-full wp-image-17720" title="bainbridge twitter" src="http://www.tnooz.com/wp-content/uploads/2010/06/bainbridge-twitter.jpg" alt="bainbridge twitter" width="500" height="233" /></a></p>
<p>The moral of the story: always get the terms and conditions exactly right and remember that in the transparent world of social media every move is documented.</p>
<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
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		</item>
		<item>
		<title>GAP Adventures turn for dream job-picture-trip online competition</title>
		<link>http://www.tnooz.com/2010/02/08/news/gap-adventures-turn-for-dream-job-picture-trip-online-competition/</link>
		<comments>http://www.tnooz.com/2010/02/08/news/gap-adventures-turn-for-dream-job-picture-trip-online-competition/#comments</comments>
		<pubDate>Mon, 08 Feb 2010 17:00:07 +0000</pubDate>
		<dc:creator>Kevin May</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[competition]]></category>
		<category><![CDATA[GAP adventures]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[tour operator]]></category>

		<guid isPermaLink="false">http://www.tnooz.com/?p=9122</guid>
		<description><![CDATA[GAP Adventures is the latest in what is becoming an increasingly long line of travel companies to turn to online competitions to raise their profile.<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.tnooz.com/wp-content/uploads/2010/02/gap-adventures.jpg"><img class="alignright size-medium wp-image-9130" title="gap adventures" src="http://www.tnooz.com/wp-content/uploads/2010/02/gap-adventures-300x166.jpg" alt="gap adventures" width="300" height="166" /></a><a href="http://www.gapadventures.com" target="_blank">GAP Adventures</a> is the latest in what is becoming an increasingly long line of travel companies to turn to online competitions to raise their profile.</p>
<p>The tour operator says to celebrate its 20th anniversary it is allowing web users to create a perfect trip itinerary and then ask other users to vote to determine its overall quality compared to other submissions.</p>
<p>Lonely Planet founder Tony Wheeler, Céline Cousteau, National Geographic Adventure Magazine editor-in-chief John Rasmus and Zappos CEO Tony Hsieh are among the judges to determine the final overall winner once the user voting is complete.</p>
<p>GAP&#8217;s foray into online competitions follows the success of the now infamous <a href="http://www.tnooz.com/2010/01/22/news/best-job-in-the-world-pr-campaign-one-year-on-for-the-blogging-brief/" target="_blank">Queensland Best Job campaign</a>, <a href="http://www.tnooz.com/2009/11/30/news/new-zealand-looking-for-a-best-job-in-the-world-type-online-frenzy-recruits-peter-jackson-to-help/" target="_blank">New Zealand&#8217;s Peter Jackson-fronted effort</a>, <a href="http://www.tnooz.com/2009/12/22/news/finland-creates-new-visitor-portal-launches-campaign-based-on-wacky-stereotype/" target="_blank">a wacky Finland initiative</a>, and the recent <a href="http://www.tnooz.com/2010/02/02/news/homeaway-puts-faith-in-objectivity-with-gran-tourismo-project/" target="_blank">HomeAway Grand Tourismo project</a>.</p>
<p>Using the GAP itinerary builder, entrants must select three countries for a trip, include activities and excursions, and explain why the selection was made.</p>
<p>The winner, inevitably, gets to carry out the dream trip.</p>
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		<title>How Expedia handled the crisis, took &#8216;air out of the competition&#8217;</title>
		<link>http://www.tnooz.com/2010/01/06/news/how-expedia-handled-the-crisis-took-air-out-of-the-competition/</link>
		<comments>http://www.tnooz.com/2010/01/06/news/how-expedia-handled-the-crisis-took-air-out-of-the-competition/#comments</comments>
		<pubDate>Wed, 06 Jan 2010 19:51:36 +0000</pubDate>
		<dc:creator>Dennis Schaal</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[competition]]></category>
		<category><![CDATA[Dara Khosrowshahi]]></category>
		<category><![CDATA[expedia]]></category>
		<category><![CDATA[fee cuts]]></category>

		<guid isPermaLink="false">http://www.tnooz.com/?p=6956</guid>
		<description><![CDATA[Dara Khosrowshahi, the Expedia Inc. president and CEO, was getting downright philosophical about the crisis the company faced a year or so ago, the situation that led to its fee-cutting frenzy.<br /><br />

"I think it was [White House Chief-of-Staff] Rahm Emanuel who said, 'Never let a good crisis go to waste,'" Khosrowshahi says, drawing some laughs from the crowd at Citi’s 20th Annual Global Entertainment, Media &#38; Telecommunications Conference in San Francisco Jan. 5.<br /><br />

The end result was Expedia eliminated air and reduced hotel booking fees and took a pretty good whack at Orbitz and Travelocity.<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
]]></description>
			<content:encoded><![CDATA[<p><a href="http://overview.expediainc.com/phoenix.zhtml?c=190013&amp;p=irol-govBio&amp;ID=138541" target="_blank"></a><a href="http://www.tnooz.com/wp-content/uploads/2010/01/tack2.jpg"><img class="alignright size-medium wp-image-6968" src="http://www.tnooz.com/wp-content/uploads/2010/01/tack2-300x199.jpg" alt="tack2" width="300" height="199" /></a>Dara Khosrowshahi, the Expedia Inc. president and CEO, was getting downright philosophical about the crisis the company faced a year or so ago, the situation that led to its fee-cutting frenzy.</p>
<p>&#8220;I think it was [White House Chief-of-Staff] <a href="http://www.youtube.com/watch?v=1yeA_kHHLow" target="_blank">Rahm Emanuel</a> who said, &#8216;Never let a good crisis go to waste,&#8217;&#8221; Khosrowshahi says, drawing some laughs from the crowd at <a href="http://www.citi.com/domain/home.htm" target="_blank">Citi’s</a> 20th Annual Global Entertainment, Media &amp; Telecommunications Conference in San Francisco Jan. 5.</p>
<p>The end result was Expedia eliminated air and reduced hotel booking fees and took a pretty good whack at Orbitz and Travelocity. As Khosrowshahi describes it: &#8220;I do think that from a philosophical standpoint, as we scale, we do want, to some extent, to take the air out of the competition. Our cutting air fees hurt some of our competititive brethren in Orbitz or Travelocity a heck of a lot more than it hurt us because of our scale, because of our hotel business. And that allowed us, we think, to gain scale pretty significantly, at least on the hotel side of the business.&#8221;</p>
<p>The Expedia CEO provided a lot more color than I&#8217;ve heard him give before on what led to the decisions.</p>
<p>Prior to the fee cuts, Khosrowshahi explains, air capacity had come out of the system and there were no assurances that it would expand in the future. Thus, Expedia was losing share to airline websites in a contracting market.</p>
<p>And, although losing share in a growing market might not be great, dropping share in a declining market was &#8220;unacceptable,&#8221; Khosrowshahi says.</p>
<p>The product wasn&#8217;t good enough, he says, in part because of the fees, and the strategy wasn&#8217;t working.</p>
<p>Thus, Expedia had to spend more on marketing to get consumers to buy airline tickets and book hotels, and at the same time, with the economy hitting the skids, consumers were getting more price sensitive, he adds.</p>
<p>At the same time, as Expedia was mulling its options, it knew that its competitors&#8217; balance sheets were weak and that eliminating or reducing fees would hurt them more than Expedia, Khosrowshahi says.</p>
<p>So Expedia cut its fees, and is still in the process of trimming more internationally, and dealt a setback to its rivals.</p>
<p>But, it is also taking steps to limit future competitors.</p>
<p>&#8220;From a philosophy standpoint,&#8221; Khosrowshahi says, &#8220;I do think that we have a management team that is very focused on building a business that leverages, that scales and makes entrée into this business on a scale basis very, very difficult.&#8221;</p>
<p>Expedia has rolled out a series of fee cuts and that&#8217;s in line with its new-found philosophy, he says.</p>
<p>The company wants to eliminate any impediment &#8212; any &#8220;friction,&#8221; as Khosrowshahi calls it &#8212; that gets in the way of consumers completing a transaction.</p>
<p>And, he vows Expedia will get there by any means necessary, including by eliminating costs or changing the business model.</p>
<p>Flexibility &#8212; and hardball &#8212; apparently rule the day.</p>
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