With controversy still swirling about Kevin Smith’s removal from a Southwest Airlines flight, the director kept up the pressure after the airline published a blog post about the incident, defending its 25-year-old Customer of Size policy and hoping to contain the damage.
Are you a online travel agency, tour operator, or traditional travel agency with responsibility for travel booking?
Direct, social media, offline retail, mobile web, mobile app, website et al – travellers can search and book products and engage with brains in more channels than ever before.
The business travel sector is embracing apps, mobile web, micro-management and virtual concierge systems – but what is the best strategy and how do you implement it?
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