How to respond to hotel reviews (hint: not too much)

hotel reviews

The recent paper from Cornell’s Center for Hospitality Research has garnered much attention in our industry because it demonstrates for the first time, with hard numbers, the positive impact of online reviews upon hotel performance.

Read More

Gadgets gone mad – the bedtime story

goodnight ipad

Here’s a modern take on an old favourite bedtime story called Goodnight Moon by Margaret Wise Brown.

Read More

What is the best for travel websites – videos or virtual tours?

hotel video filming

Travel suppliers are constantly looking for better ways to effectively market themselves on the internet and inevitably I get asked the question: “Video or virtual tours?”

Read More

video advertisements

How rich visuals generate more travel bookings

web visuals

It’s hard to find any business better suited for the internet than travel and hospitality.

Read More

Students build truth finder technology to locate dodgy hotel reviews

wow

Researchers at a US university have developed software which they claim can identify fake hotel reviews by analysing its linguistic structure.

Read More