Apple’s acquisition of Siri last year, and its launch as part of the iPhone 4S release, has done wonders for the profile of virtual assistants and their potential for the travel space.
Step aside Siri, virtual rivals Lisa, Eva and Anna coming to a smartphone near you
December 9, 2011 By 2 Comments
Why the travel industry should come out from behind the digital curtain and talk to people
December 6, 2011 By 1 Comment
This morning, I was packing boxes. At the same time, I was thinking about getting someone to help with the processing bit. The packing, the invoicing and other general bits and bobs.
British Airways cabin crew iPad scheme extended to entire fleet
November 11, 2011 By 1 Comment
British Airways will arm senior cabin crew with an iPad across its entire long and short haul fleet in a move to help with on-board customer service.
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Airport IT investment to focus on the passenger experience
October 17, 2011 By Leave a Comment
A survey from SITA shows airport operators are investing more in technology to meet the increasing expectations of passengers for a hassle-free experience.
Eight cardinal sins of online customer service in travel
September 7, 2011 By 8 Comments
Web brands are often slammed for their poor customer service – and the travel sector is no exception.
Four Seasons brings concierge tips to Twitter for Toronto film festival
September 1, 2011 By Leave a Comment
You might call it the social-media mobilization of the concierge staff.
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British Airways drops the scroll for the iPad, gives cabin crew new toys
August 18, 2011 By 3 Comments
Hotels have handed iPads to guests for room services and armed concierges with tablets, now it’s time for an airline to see if cabin crew can make use of them, too.
How hotels can use QR Codes for marketing and customer service
August 16, 2011 By 6 Comments
QR Codes are starting to find themselves on billboards and print advertising, shops windows, restaurants and bar menus.
Social media strategy: Expedia apologizes and engages
August 11, 2011 By 6 Comments
How do you protect your company’s online reputation in social media? It’s easy — apologize and engage.
Airbnb admits rogue sales team used Craigslist for stealthy property drive
June 1, 2011 By 38 Comments
Apartment rental service Airbnb has confirmed salespeople made unsolicited approaches to property owners on classified listings service Craigslist.
