Apartment rental service Airbnb has confirmed salespeople made unsolicited approaches to property owners on classified listings service Craigslist.
Airbnb admits rogue sales team used Craigslist for stealthy property drive
June 1, 2011 By 38 Comments
Expedia virtual agent will join Alex and Jenn in cyberspace
May 24, 2011 By 1 Comment
Expedia.com’s customer service options will get an assist from a virtual agent starting in the fall in a move that will complement email and phone support.
Booking.com first, Ryanair last in UK website usability study
March 22, 2011 By 6 Comments
When it comes to website usability, from search results to the booking process, Booking.com topped the list and Ryanair came in last among 51 UK websites analyzed by eDigitalResearch.
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Starwood guests use Apple iPhone 4 video calling to reach customer service
January 13, 2011 By 1 Comment
FaceTime, the video calling feature on iPhone 4, isn’t just a way to view your toddler at home while away on a business trip — Starwood is now using it as a customer service tool.
Delta shows how to use Twitter in a crisis
December 30, 2010 By 7 Comments
The Christmas time meltdown of the air transport system in the East Coast of the US was driven by the coldest weather in over 60 years.
Five things travel websites could learn from proper customer service
December 17, 2010 By 5 Comments
Research shows that, yet again, travel websites are being severely let down by poor customer service, with email and telephone capability failing across many sites.
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Part Four of Four: 101 ways to use mobile messages in travel
October 15, 2010 By 1 Comment
The final installment includes practical examples from the hospitality sector as well as advertising campaigns using SMS.
Part Three of Four: 101 ways to use mobile messages in travel
October 14, 2010 By 2 Comments
The penultimate list includes examples from hotels, restaurants and travel health services.
Part Two of Four: 101 ways to use mobile messages in travel
October 13, 2010 By 3 Comments
Today we look at another 25 examples including initiatives by tourist boards and translation services.
Part One of Four: 101 ways to use mobile messages in travel
October 12, 2010 By 4 Comments
The competition to earn customers in the travel, tourism and hospitality industries is intense.
