Lots of talk in recent months about purchasing via social networks, f-commerce and whether is will really take off
What’s pushing people to purchase on social media [INFOGRAPHIC]
December 18, 2012 By 1 Comment
Tablets continue to attract more sales and of higher value items [INFOGRAPHIC]
November 8, 2012 By 1 Comment
Hot on the heels of yesterday’s piece on kids and parents’ mobile habits is this study from eDigitalResearch tracking tablet and smartphone behaviour in the UK
Travel app experience ahead of online equivalent says website study
July 20, 2012 By Leave a Comment
The latest findings from the eTravel Benchmark report shed some light on how mobile applications are faring against the online presence of travel brands
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What Else? Inbed.me changes to WeHostels, Louisiana, TheTrainLine, Mobile usage, Nexxus fund
May 29, 2012 By Leave a Comment
Inbed.me becomes WeHostels. Music theme for Louisiana DMO, TheTrainLine apps, eDigitalResearch mobile study, Nexxus funds PriceTravel… What else is happening in travel tech around the world.
Seamless passage coming to Toulouse Airport via NFC trial
May 22, 2012 By Leave a Comment
Near Field Communication technology is making progress with a world airport first claimed by Toulouse-Blagnac Airport today
Travel apps come top in consumer satisfaction league
October 12, 2011 By Leave a Comment
Travel has emerged as the top performing sector in the latest App Benchmark from eDigital Research.
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Booking.com first, Ryanair last in UK website usability study
March 22, 2011 By 6 Comments
When it comes to website usability, from search results to the booking process, Booking.com topped the list and Ryanair came in last among 51 UK websites analyzed by eDigitalResearch.
Five things travel websites could learn from proper customer service
December 17, 2010 By 5 Comments
Research shows that, yet again, travel websites are being severely let down by poor customer service, with email and telephone capability failing across many sites.
Customer service remains poor as study shakes out the top 45 UK travel websites
March 31, 2010 By 2 Comments
Travel websites are generally failing when it comes to customer service and helping users with problems online – but luckily other parts of the user experience are looking up.
