Travel has emerged as the top performing sector in the latest App Benchmark from eDigital Research.
Booking.com first, Ryanair last in UK website usability study
March 22, 2011 By 6 Comments
When it comes to website usability, from search results to the booking process, Booking.com topped the list and Ryanair came in last among 51 UK websites analyzed by eDigitalResearch.
Five things travel websites could learn from proper customer service
December 17, 2010 By 5 Comments
Research shows that, yet again, travel websites are being severely let down by poor customer service, with email and telephone capability failing across many sites.
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Customer service remains poor as study shakes out the top 45 UK travel websites
March 31, 2010 By 2 Comments
Travel websites are generally failing when it comes to customer service and helping users with problems online – but luckily other parts of the user experience are looking up.
