Eurostar launched a “social media platform” a few weeks ago as part of a wider campaign called Explore Europe, aimed at showing off other destinations around the continent.
Eurostar promises smartphones for drivers and better use of social media
February 12, 2010 By 2 Comments
Updated story included… Eurostar has recognised the communication screw-ups that took place during its calamitous mechanical failure before Christmas and is rolling out what it says are “major improvements”.
Eurostar – a technology and communication failure timed perfectly for Christmas
December 21, 2009 By 6 Comments
The weekend’s chaotic scenes on the Eurostar service from the UK to France and Belgium need little introduction given the widespread coverage in the mainstream media.
As it stands, services from London St Pancras International to Paris and Brussels are suspended as engineers attempt to work out what went wrong on Friday night and Saturday amid calls for a full investigation.
There was plenty of hand-wringing over the weekend about the failure of Eurostar officials to communicate to passengers what was going on via Twitter – a perfectly acceptable but inevitably and solely Twitter-driven level of outrage curiously not seen on the same scale earlier in the week when FlyGlobespan collapsed.
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