Some hotels think there’s some magic to getting a great reputation. There isn’t.
Reputation matters, so get smart with intelligent guest feedback
March 25, 2013 By 2 Comments
Social media listening in travel is not enough: So here are three ways to respond
May 21, 2012 By 5 Comments
Using social media to build customer satisfaction requires much more than just setting up a profile on the latest social network – it requires a high level of so-called social responsiveness.
