
The industry hears constantly about how Gen-Y thinks about communication and, therefore, engagement with one another and brands in a different way.

The industry hears constantly about how Gen-Y thinks about communication and, therefore, engagement with one another and brands in a different way.

Gen Y workers are by definition online, mobile and demanding. So, what’s the problem – a dynamic, flexible and tech savvy workforce has got to be a good thing, hasn’t it?

Over the last few years, emerging technologies have continued to evolve at a rapid pace essentially unheard of just a decade ago.

I’ve noticed recently that when running Asia-related events in places such as Australia (where I’ve just been) and in Europe (where I was in March), there’s a strong interest among youths in the sessions.

One of the wonders of Facebook is the ability to tap into the sheer quantity – and quality – of data that people are happy to share, meaning it’s a gold mine of information for marketers.

Hotels spending fortunes on room renovation programmes and the latest in-room entertainment systems might want to think again.

A 2011 study on global employee engagement by BlessingWhite Research revealed that of all generations currently in the work force, Generation Y is the highest retention risk for employers this year.

After appearing on a panel at the recent Mumbrella360 event in Australia, I was struck by one particular question from the audience: “Is being called ‘So Gen-Y’ an insult?”
There are more than 14 million full time and five million part time college students in the US alone – and they are better educated than any previous generation.
Millenials coming into the travel marketplace are displaying vastly different characteristics from the Gen-Y and Gen-X players before them.

Banish how it used to be carried out – travel inspiration and searching for products has changed immeasurably as consumers find new ways of finding the perfect trip.

Do you understand the true costs of travel payments, how to reduce your exposure to credit card fraud and surcharges or how virtual cards work?

Discussing recent hot topics such as the TripAdvisor-Jetsetter acquisition, hotel wifi, Wordpress and hotels, mobile design and user experience.

Ancillary services are here to stay, so how do travel companies and airlines develop their technology and relationships so that merchandising can work for everyone?
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