Hotels should insist on guests filling out surveys while still on the property so that owners have a chance to respond to problems before guests write user reviews.
Hotels call it online reputation management, but Market Metrix calls it too little, too late
November 14, 2012 By 4 Comments
French hoteliers voice concern about OTA business practices
October 19, 2012 By Leave a Comment
One hospitality industry veteran has taken to the Web to publicly gripe about the OTA situation on French travel industry website Hospitality-On.
From operations to compensation: How social media is changing hospitality
October 17, 2012 By 6 Comments
With the advent of smart phones and social media, we are seeing another major shift in hotel-guest relations so big that even compensation packages are being built around the ability of hotels to adapt.
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Switchfly adds $2.8 million in funding, helping it Facebookize travel loyalty rewards
October 11, 2012 By 4 Comments
Switchfly has raised $2.8 million in Series C financing, adding the $15 million it netted earlier this year.
Venture capital funds bulk up for hospitality technology disruption
June 11, 2012 By Leave a Comment
Venture capital funds don’t like it when everything goes smoothly and so two investment funds with a focus on hospitality technology are partnering to get in on all the forecasted disruption.
A look behind the curtain: Sabre 2011 results blunted by Travelocity troubles
May 31, 2012 By 1 Comment
Sabre made some money in 2011, but its Travelocity business, beset by a decline in transaction revenue and unfavorable new airline agreements, dragged those numbers down.
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