Please, reflect for a moment – hunting for the right hotel and the best deals was always generally performed for the consumer by travel agents and tour operators.
Social travel and trip planning provider Traxo thinks it has come up with an automated way to verify the authenticity of reviews of hotels and flightsâ€”and soon for reviews of cruises and rental cars, too.
Online reviews powerhouse TripAdvisor has commissioned the first of a series of bi-annual studies on top travel and hospitality industry trends.
The recent paper from Cornell’s Center for Hospitality Research has garnered much attention in our industry because it demonstrates for the first time, with hard numbers, the positive impact of online reviews upon hotel performance.
New British site The Hotel Guru curates top critics, such as Fiona Duncan of the UK’s Sunday Telegraph Hotel Guru column, Mr and Mrs Smith, i-escape, tablethotels, the Good Hotel Guide, Sawdays, the Michelin Guide, and CN Traveller (UK).
More than half of TripAdvisor users say they won’t book a hotel if it has no reviews according to research carried out for the company
Carlson Wagonlit creates the first private hotel review site for companies and corporate travel managers
The tool lets business travelers post hotel ratings that only their peers can see, and it provides travel managers a source of feedback exclusively on company-compliant properties near corporate offices.
A TrustYou study of 1 million hotel comments reveals what travelers are saying and how to stay ahead of the complaint curve.