United Airlines lost all ability to transact online, in person and over the phone following a reservation systems failure earlier today.
United suffers major network outage, passengers hit as systems collapse
August 28, 2012 By 1 Comment
Goal-line technology – a shift of the goalposts in the airline vs GDS match
July 5, 2012 By 1 Comment
As the world football (ahem, soccer) governing body FIFA confirms the introduction of goal-line technology, there is another industry facing similar changes to traditional processes.
All bets are off — American Airlines to abandon HP reservations project for new partner
June 12, 2012 By 22 Comments
In a blockbuster move, American Airlines and HP agreed to abandon their joint Passenger Service System project for the airline, and American hopes to select a new vendor with an existing reservations system soon.
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HP and airlines implement automated global tax feed
May 1, 2012 By Leave a Comment
The global tax man cometh — and airlines hope the process has just become more efficient.
Is Frommer’s Remix the way to go for travel guides?
April 5, 2012 By 1 Comment
Never a dull moment in travel guidebook publishing – as the so-called traditional folk (still?) figuring out how to make digital work and a plethora of web startups trying to get traction.
United Airlines grapples with communications strategy with this weekend’s reservations systems and website cutovers
March 1, 2012 By 2 Comments
This weekend will be a momentous one for the merged United and Continental airlines, HP and Travelport, but the airline’s customers may not yet be fully aware of the extent of the changes and the potential short-term pitfalls.
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Will the American Airlines Jetstream reservations system ever fly?
February 22, 2012 By 1 Comment
Will American Airlines’ proposed Jetstream reservations system be a casualty of its bankruptcy filing and will the prime vendor, HP, a $30.8 million creditor in the proceeding, take the brunt of the hit?
Forget PCs — HP signs applications services pacts with US Airways and Dollar Thrifty
October 14, 2011 By Leave a Comment
HP may or may not be mulling a plan to shed its PC business, but new agreements with US Airways and Dollar Thrifty highlight how IT services and transportation will remain a core business.
HP downsizes contractor workforce on passenger service system
May 24, 2011 By 2 Comments
HP downsized a contingent of contractors working on its Agilaire Passenger Service Solution and American Airlines’ Jetstream projects, according to sources.
What a switch — Pegasus Solutions handling airlines, cruise, vacation rentals
May 24, 2011 By 1 Comment
Pegasus Solutions’ core business is hotel reservation and distribution technology, including its hotel switch, but the company is getting involved in airline, rail, cruise and vacation rental reservations, too.
