Last week, hotel booking service Room 77 was knocked offline in a mammoth cloud-computing outage that also crashed the websites of dozens of companies.
How a storm in the cloud brought Room 77 and other websites back down to earth
July 3, 2012 By 4 Comments
Behold the tech-savvy, young and affluent Chinese traveller, coming to a country near you
July 2, 2012 By Leave a Comment
In fifteen years, the Chinese middle class will reach 800 million, up from 300 million today. Over the next five years, affluent Chinese consumers will grow from four million to 20 million.
Google Hotel Finder — OTA advertisers commandeer hotel pages
June 1, 2012 By 49 Comments
An advertising experiment in Google Hotel Finder enables Google and online travel agencies to blatantly and misleadingly cash in on hotels’ intellectual property.
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Getting mobile web basics right in travel is still a target rather than an achievement
February 3, 2012 By Leave a Comment
As we got towards the end of 2011, many people were asking me what I thought was next in the world of mobile and whether I had any predictions.
USA Today slams into leading pack – Top US travel sites, January 21 2012
January 24, 2012 By 1 Comment
Interesting performance from the travel section of USA Today online after seeing its market share increase yet again to place it ahead of Hilton and InterContinental.
Add Kindle Fire, Google TV and Android Tablets to InterContinental Hotels apps lineup
December 21, 2011 By 2 Comments
InterContinental Hotels broadened its Android offerings, debuting free Priority Club Rewards apps on Kindle Fire, Google TV and Android Tablets.
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InterContinental debuts new price guarantee as hotel websites in North America dominate recovery
September 20, 2011 By Leave a Comment
Are hotel websites kicking the butts of the online travel agencies?
Are online travel agency hotel commissions reasonable?
August 11, 2011 By 14 Comments
How many times do you hear hotels complaining that selling through online travel agencies may be their most expensive channel? A Cornell University study casts some doubt on that argument — or at least puts it in perspective.
Online travel agencies seek to suppress court disclosure on service fees
July 8, 2011 By 3 Comments
Major online travel agencies are seeking to reverse a federal court’s public disclosure of how they calculate their service fees when selling hotel rooms using the merchant model.
InterContinental arms concierges with iPad 2 for face-to-face chats
March 14, 2011 By 7 Comments
InterContinental is continuing its modestly pioneering use of the Apple iPad with an enhanced version of its concierge application to allow consultations with staff before a trip.
