Southwest grounds planes, social media takes over commentary

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Southwest Airlines is inspecting 81 of its Boeing 737 aircraft after a hole mysteriously appeared in the roof of the fuselage during a flight in the US.

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Southwest quickly sizes up situation, ‘Not So Silent Bob’ keeps up substanial pressure

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With controversy still swirling about Kevin Smith’s removal from a Southwest Airlines flight, the director kept up the pressure after the airline published a blog post about the incident, defending its 25-year-old Customer of Size policy and hoping to contain the damage.

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