
Amadeus will integrate the world’s most popular back-end loyalty solution into its Altea Suite, boosting the revenue of its growing airline IT services unit.

Amadeus will integrate the world’s most popular back-end loyalty solution into its Altea Suite, boosting the revenue of its growing airline IT services unit.

PointsHound, a hotel booking service enabling guests to collect points from the airline loyalty scheme of their choice, has received seed funding of $425,000

Superfly’s guerrilla marketing on Facebook has lured users to its fight search tool, and its new airline e-mail scanning service may let customers load up their mileage information in a single click.

Given enough time mentors and mentees invariably swap roles. Students become the teachers. Industries operate under similar cycles. No truer is that the case then when it comes to loyalty programs and the airline industry

While fraud within the travel industry is not a new phenomenon, the expansion of loyalty programs has created new vulnerabilities for airlines and new opportunities for fraudsters to exploit.

Marrying merchandising and customer loyalty – arguably the holy grail of the modern airline. But how can they do it effectively and where does it head next?

Airline merchandising and loyalty share a common objective to maximize profitability by delivering the desired branded traveller engagement and experience.

Two and a half years after arriving on the scene as a place to manage frequent flyer services, GoMiles has been acquired by social travel and trip planning provider Traxo.

In a continued effort to increase engagement across channels, some hotel brands are reaching out and forming new partnerships to increase the value of a customer through the digital lifecycle.

Apparently there is $10 billion wasted every year when travellers are unable to cancel a hotel reservation and get their money back.

Banish how it used to be carried out – travel inspiration and searching for products has changed immeasurably as consumers find new ways of finding the perfect trip.

Do you understand the true costs of travel payments, how to reduce your exposure to credit card fraud and surcharges or how virtual cards work?

Discussing recent hot topics such as the TripAdvisor-Jetsetter acquisition, hotel wifi, Wordpress and hotels, mobile design and user experience.

Ancillary services are here to stay, so how do travel companies and airlines develop their technology and relationships so that merchandising can work for everyone?
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