Tnooz chased down travel executives from many corners of the travel industry at this year’s PhoCusWright, for their 2013 predictions. This is the resulting video, including some of this writer’s own predictions.
More on 2013: Seamless integration, share-of-wallet and the single truth [VIDEO]
December 20, 2012 By 2 Comments
Expedia muscle weighs in on how travel booking SHOULD be
May 18, 2012 By 2 Comments
Take a line-up of Expedia bigwigs and interrogate them how they’d like their holiday planning and trip experience to be down the road and you get a range of different answers.
Tnooz-Tealeaf Webinar VIDEO: Understanding the challenges of the multi-channel travel booker
February 1, 2012 By 3 Comments
Direct, social media, offline retail, mobile web, mobile app, website et al – travellers can search and book products and engage with brains in more channels than ever before.
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Tnooz-Tealeaf FREE Webinar: Understanding the challenges of the multi-channel travel booker
January 10, 2012 By Leave a Comment
As the always-connected traveller turns to mobile and other devices to search and book products, travel brands must finally grasp the importance of providing a seamless multi-channel customer experience.
No room for multi-channel in a Mary Portas world
December 13, 2011 By 1 Comment
Retail specialist Mary Portas released her report to the Government today on how to revive the High Street (Main Street) but there’s little mention of the multi-channel world we live in.
Offline touch points still vital for online shopping, travel brochure not dead
November 4, 2011 By Leave a Comment
Consumers are more likely to have interacted with a travel company online in the past six months than had an in-store experience according to a study
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