
Sometimes online travel history hits you over the head and you don’t even see it coming.

With all of the chatter about the Room Key collaboration, the websites of major hotel chains in North America are indeed asserting control and stealing room-night share — from their own voice channels.

HomeAway promoted Jon Gray to vice president of its North America operations, and he will oversee HomeAway.com, VRBO.com and VacationRentals.com.

It took me about 15 years from when I started travelling for business and pleasure to appreciate the value of a professional travel agent.

How soon will it be before major online travel agencies go after the vacation rental market in a really big way?

Google Flight Search launched six weeks ago with direct links to airline sites only, but now you’ll also find online travel agency and Kayak ads at the bottom of search results pages.

An extraordinary amount of interest in September when Google finally launched its long-awaited Flight Search product, five months after securing approval for buying ITA Software.

Appearances can be deceptive – as a few days of mulling over the new Google Flights tool has indicated.

Are you a online travel agency, tour operator, or traditional travel agency with responsibility for travel booking?

Direct, social media, offline retail, mobile web, mobile app, website et al – travellers can search and book products and engage with brains in more channels than ever before.

The business travel sector is embracing apps, mobile web, micro-management and virtual concierge systems – but what is the best strategy and how do you implement it?

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