Another week, another issue at Qantas – but at least this time the beleaguered carrier has someone else it can point the finger at after its check-in system crashed.
Travelocity first to try next-gen tagging performance tools
July 18, 2011 By 2 Comments
Online travel agency Travelocity is the first travel site committed to trying a new TagMan system that claims it can improve website performance.
Singapore Airlines sorry for aggravation on new website
July 15, 2011 By 3 Comments
Probably not the best moment for new Singapore Airlines CEO Goh Choon Phong: a high profile and humble apology following major problems with the airline’s new website.
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Airline bosses take to YouTube to apologise for system outage
March 28, 2011 By Leave a Comment
Social media gurus will often argue that the only way to be transparent and engage with customers is to ensure you are in every possible channel available.
Four vital methods to improve travel website performance
March 22, 2011 By Leave a Comment
The pressure and competition are enormous for travel and tourism businesses to convert Internet shoppers to actual bookings.
Expedia outage went global, included Hotels.com as Japan quake shook
March 15, 2011 By Leave a Comment
On any other day, a major website failure for one of the world’s biggest online travel brands such as Expedia would’ve made quite a few headlines.
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Try not to blame the tech when travel technology fails
March 7, 2011 By 2 Comments
The past week or so has seen the some looking to blame technology for outages hitting several major travel companies.
Virgin Blue IT goes down again, but deliberately this time
October 6, 2010 By 1 Comment
Asia-Pacific airline Virgin Blue suspended its IT systems again today in an attempt to fix previous problems with its Navitaire-run technology.
Virgin Blue IT failure is second Navitaire blow-out in three months
September 27, 2010 By 6 Comments
Asia-Pacific carrier Virgin Blue is likely to face tense talks with its IT supplier Navitaire after a system meltdown grounded aircraft and passengers again.
JetBlue: Fare sale traffic led to brief site outage
August 24, 2010 By 2 Comments
Oh, those $29 fares. So excited are customers of JetBlue that they appear to be causing a problems for the low cost airline.
