A UK travel company has defended its use of a discount voucher given to customers in return for them leaving a positive review of their trip.
Murky line emerges again over incentives for posting positive travel reviews online
September 15, 2011 By 12 Comments
TLabs Showcase – Itinerie
February 23, 2011 By 3 Comments
TLabs Showcase on travel startups featuring Argentina and US-based package travel flash sales service Itinerie.
TLabs Showcase – Travelmatch
January 12, 2011 By 4 Comments
TLabs Showcase on travel startups featuring UK-based package holiday search engine Travelmatch.
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Expedia wants Facebook fans to find better name for package products
January 7, 2011 By 2 Comments
Expedia says the term “vacation packages” is not very catchy, so is using Facebook to run a competition to rename the online travel agency’s product line.
Kiss Flights collapses, web information must be dramatically improved
August 17, 2010 By 13 Comments
Another week, another financial collapse of a UK travel company – this time the sad news concerns Kiss Flights, a budget package specialist to Turkey, Spain, Egypt and Greece.
ABTA may propose even Google be made responsible for protecting travellers
January 22, 2010 By 17 Comments
Read the headline again… That’s right, the UK’s official body which represents the interests of travel organisations and consumers has a rather interesting idea.
But first, some background: two key distribution models are emerging in consumer-facing online travel.
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Build-your-own package holiday on Thomas Cook and you actually go with Expedia
January 8, 2010 By 8 Comments
Hugely intriguing move at Thomas Cook, one of Europe’s biggest vertically integrated tour operators, with the discovery that customers who build their own package holiday are in fact going on an Expedia trip.
Thomas Cook has yet to officially announce the change but Tnooz has learned that any customer who books a bundled deal (flight and hotel) is already being serviced by Expedia white label offshoot Worldwide Travel Exchange (WWTE).
The partnership is not simply a technological one – customers on a bundled deal are financially protected under an ATOL belonging to Travelscape (a little-known Expedia name often used to front its white labels), rather than the Cook’s ATOL bond.
European Union wades into web package holiday confusion, half of travellers not protected
November 26, 2009 By 1 Comment
Just as consumers – and the travel trade itself – thought regulation and insurance issues around bundled online holidays couldn’t get any more of a mess, European regulators today stepped into the furore to launch their own new set of guidelines.
In a statement released late this afternoon, officials in Brussels (headquarters of the European Union) said the existing Package Travel Directive would be extended to include dynamically packaged holidays created over the internet.
The original guidelines, created in 1990 and pre the explosion in online travel, did not include “liability for sub-standard services and protection for insolvency” for holidays.
