Order a book on Amazon that you already own. What happens? Amazon reminds you politely that the book is in your possession and asks if really want to buy it again.
Farelogix has released an enhanced version of its FMS2 merchandising technology which was formerly offered only to airlines with direct connects.
Take a line-up of Expedia bigwigs and interrogate them how they’d like their holiday planning and trip experience to be down the road and you get a range of different answers.
Never a dull moment in travel guidebook publishing – as the so-called traditional folk (still?) figuring out how to make digital work and a plethora of web startups trying to get traction.
Larry Smith of Thematix has previously written several excellent posts in Tnooz about semantic technologies in the travel industry.
Tales of frequent fliers getting the same letter three times from their favourite carrier have done the rounds but now airlines seem to be taking personalisation more seriously