For travel, the key to loyalty is personalization

loyalty personalization

A smarter use of information could help travel brands differentiate themselves more effectively, boosting their margins.

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American Airlines direct-connect has a pulse — Preferred Seats and possibly Expedia on the way

AA Boeing Sky

Just when you thought direct-connect distribution from American Airlines, which is focusing on Chapter 11 reorganization, is dead in the water, there are signs of life.

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