
Groupon take note: Virgin America, Starwood’s Westin and Sheraton brands, Travelocity and Celebrity Cruises are among the travel companies slated to participate in American Express’ “coupon-less” deals platform on Facebook.

Groupon take note: Virgin America, Starwood’s Westin and Sheraton brands, Travelocity and Celebrity Cruises are among the travel companies slated to participate in American Express’ “coupon-less” deals platform on Facebook.

In the 1980s, Sting may have wanted his MTV, but in 2010 a lot of men and women in the US need their Facebook when traveling.
Forget for a moment the toe-curling commentary and soft-lighting in this promotion clip, many still consider this effort from Sheraton Hotels to be the best example of Microsoft Surface in action.
The reason? It combines all the concierge facilities that a typical hotel would include offline (at a desk, in other words) into a single interactive application.

Are you a online travel agency, tour operator, or traditional travel agency with responsibility for travel booking?

Direct, social media, offline retail, mobile web, mobile app, website et al – travellers can search and book products and engage with brains in more channels than ever before.

The business travel sector is embracing apps, mobile web, micro-management and virtual concierge systems – but what is the best strategy and how do you implement it?

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